Question about Gateway 450ROG Notebook

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Gateway 450rog Audio problem

Hey there everyone. I recently was given an older (2003) Gateway laptop computer, model 450ROG.

Now, I am no stranger to reformatting the hard drives, installing a fresh OS, and getting the drivers and hardware up and running. I have built manycomputers and have reformatted many different types of computer s.

I have a fresh install of Windows XP Profesional on the computer. I have the all of the drivers working except for the modem (which i wont install cause who uses a modem these days?) and the audio driver.

Now all the info I can find says that this laptop contains a Sigmatel® Soft Audio AC97 rev 2.3 codec (STAC9752). I have tried downloading the audio driver that is listed for this model laptop on the Gateway site. The new hardware wizard starts to install the drivers for the audio and the blue screen of death flashes real quick and the computer reboots, once windows is logged on, the hardware wizard tries again to install the audio and the entire process repeats.

I have tried downloading the AC97 drivers straight from the Realtek site as well as older versions that I have found. The only way the computer will work is to boot in safe mode and disable the Realtek ACA97 audio and restart. The computer seems to run fine with the audio disabled.

Anyone have any ideas?

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  • djwave28 Sep 18, 2008

    Amazing how your description matches mine. I have also reinstalled the laptop to all but sound. The same BSoD and rebooting. On the BSoD I did get to see it had to do with portcls.sys. There is a lot of info on the internet about that, but none helps. I have installed different versions of drivers for the AC97, with the same result BSoD. I just gave up. Hopefully Gateway will solve this driver issue or somebody passes by that has a solution.

  • Anonymous Apr 11, 2009

    Gateway is having issues with the sound drivers. I too have an issue where the sound plays but then goes to mute after a few seconds. It seems the sound level settings do not get saved or the system things that I am touching the sound touchpad at the top of the laptop when I am not.

    I contacted Gateway and they told me I would have to ship the machine to them. UGH.


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I have just re-imaged a Gateway 450 ROG for a friend of mine on the website the audio driver is found ( under the heading Sound Downloads. This unzips a list of files C:\cabs\9520522
stac97(security catalog)
stac97(control panel extension)
stac97 (setup information)
stac97(system file)
1. From the Start menu, click Control Panel.
2. In Control Panel, click Performance and Maintenance.
3. In Performance and Maintenance, click the System icon.
4. In the System Properties dialog box, click the Hardware tab, and then click Device Manager.
5. In Device Manager, click the plus sign (+) next to Other Devices, and then double-click Multimedia Audio Controller.
6. In the Multimedia Audio Controller Properties dialog box, click the Driver tab, and then click Update Driver.
7. In the Hardware Update Wizard dialog box, click Install from a list or specific location (Advanced), and then click Next.
8. In the next dialog box, click Search for the best driver in these locations, and then click Include this location in the search.
9. In the text box, type: C:\CABS\9520522. Click Next.
10. Click Finish.
Now once installed sound only comes from using the headphone jack, the external speakers get a little sound if the volume is turned up to maximum.

Hope this helps

Orvell Tucker Jr.

Posted on Jul 31, 2009

  • 1 more comment 
  • Mike Nov 17, 2011

    Thanks JR, this worked for me!

  • Dave6d6ky Jan 12, 2012

    Thanks much - did the trick and I can listen again!

  • Dave6d6ky Jan 12, 2012

    Worked for me as well. Thanks much.


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2 whom it may concern can I put in an IDT audio on my windows8 17.3 gateway laptop 2 make it sound louder cuz I have try almost everything 2 make my laptop sound really loud N Nothing seems 2 work the model# is EG70 plz help thank u

Posted on Jul 24, 2013

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This info I read on the internet. Load the the drivers and especially the audio drivers after loading windows xp and before going to msft to update windows on the gateway laptops. He said some drivers and particularly the audio drivers will not load after upgrading windows.

Posted on Oct 10, 2009

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As with all BSOD's it can be many things causing the problem, with this particular one i'd first try swopping the ram, if you have two sticks take one out then swop them over to attempt to find a faulty stick.

if that makes no difference then reseat all componants in the machine. try reinstalling IDE controlllers, channels and HDD drives (drivers), failing that i'd fdisk, format and reinstall windows.

this BSOD is generally caused by either a faulty memory module or faulty hard disk controller driver. remember a faulty memory module could be system RAM, video RAM or even CPU L1/L2 RAM.
if any of the memories stick is at fault, there will be a different error, when the memories sticks change slot.

Posted on Nov 17, 2008

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