Black is is more green then black i have clean the printerheads and manually cleaned the inside with cotton swaps and even went in maintaince mode....nothing help!!

Clean the drums on the cyan and magenta developer units with alcohol on a cotton ball. Swipe the damped cotton balls left and right and let it dry, then turn the drum about 20 degrees and repeat until you have cleaned the entire drum. Keep the units out of direct bright light and sunlight. You may also need to clean the transfer belt (black belt inside the front hatch) and rotate that to ensure clean all round. Try your print again.

try a good clean to printer head

You can take it outside and use rubbing alcohol with a spounge to clean. It will take quite a lot to clean out if you want to save it

I think it not good ...



If you want to do something about it ... remove the part and clean with rubbing alcohol.

Just check your printedhead that could be not inserted properly of just clean the printerhead with a piece of cotton with alcohol then insert it back to the printer after you clean it. Then try to print if the problem are not solve just replace the printerhead.

The ink cartage not set all the way or the door not securely closed, or the unit not clean and has a dry ink inside...use bot ways to clean it the first by cleaning the heads by the software using the manual and the second by hand using a clean cloth or cotton swaps and clean good the inside housing...then run alignment...let me know if that work and please remember to rate my service so I am able to continue provide quality service and improve on it with your help. God bless

Ink is dried in the printhead, replacement is best, qy6-0038-000, around $24.00.

from what your saying you need to clean the optics, meaning the copy glass,including the little piece of glass along left edge

Do a thorough manual cleaning of printerheads (where the cartridges sit). Many printers are notorious for clogged nozzles and the ink dries on he prinheads until it becomes a bandind issue or ladders appear, smudges too. Use a proper cleaning solution and cotton buds, until most colour is gone off cotton buds. Reinsert cartridges and try again.

It sounds like you have a clogged printerhead without seeing test page it is always abasic guide. I would thoroughly manually clean all cartridge printheads (whether on the cartridge or the unit) with cotton buds and proper cleaning solution. Try and print once you reset your ink levels. post back if no help.