This one of the most frequent problem of dualit toaster. Almost all have to be replaced after 5-8 years of use.Timer is also power electric switch whith contacts which from long time use they stuck due to sparking during contact. You need to replace the timer switch . you can find one at ebay is the same for all models. just take care the voltage 120v or 240 v. Als take a picture before remove the wires on the timer since you might forget how to put them back on the new switch.
SOURCE: The dial gets stuck and the toaster does not shut
You need a new timer they are available on ebay but they are pricey
SOURCE: Hi, The dial on our Dualit toaster gets stuck on
The timer can be rplaced by any good handyman. You can get a new one on ebay there are two types make sure you get the right one. Replace it before someone forgets to shut it off and the toaster smokes up the kitchen. Its a common problem with the dualits but the switch is not cheap and you can only get it from England. The good news is the replacement seems to be better made than the original
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