Question about HP Officejet 7210 All-In-One InkJet Printer

1 Answer


Have an error message on the printer itself- REMOVE AND CHECK RIGHT CARTRIDGE . I have the (!) flashing. THANKS

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  • Anonymous Aug 30, 2008

    I have the same problem.

  • Anonymous Sep 04, 2008

    same problem here....

  • crannymanutd Oct 06, 2008

    i changed the colour cartridge with a brand new identical one and now it says "remove and check colour cartridge". i have done this several times but my printer just wont work!!!!

  • Anonymous Oct 06, 2008

    Yep, same problem.

  • pollyanne Nov 07, 2008

    I have the same problem.  Can someone come up with an answer that is a little more specific? 

  • angelajill Nov 10, 2008

    Same problem as jezeigbo's. Went to HP for help, cleaned the contacts, unplugged, reinstalled, still the same error message...HELP!!

  • cherokee2a Nov 14, 2008

    C8963-60051 where is this part located and what does it look like

    I'm having the same problem won't allign cartridges and says to check both black and color. At $70.00 a set this is getting old real fast.

  • Anonymous Nov 25, 2008

    I have the same problem... The PCA is $75-$150... I can get a new one for about the same...



1 Answer

Time for a new pca carriage. part number C8963-60051. good luck finding one though. All your problems are caused by a stupid little plastic tab that used to hold the metal thing in place. now, it moves around when you put in a cartridge and doesn't make contact with the right circuits. I really hate HP for making such a crappy part and then having no way to replace it. Well, besides sending it to them so they can charge you $215+ to fix it. That's more than what I paid for new!!!

Posted on Sep 14, 2008


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My HP officejet all-in-one printer has been displaying the message: Remove and check right cartridge. I have checked it and cannot get it to print, scan or remove that message.

remove all the ink cartridges, and then unplug the power cord from the back of the printer.
Now, hold down # and number 6 button together, and while holding them down, plug the power back in.

release the hold after about 30 seconds, or the display saying nvram reset .. something like that .. If the printer turns off , then you will have to turn it ON again .. and then insert the ink cartridges ,

this will reset the machine.. and should resolve the issue. Also check if yu have any old cartridge and first insert that and see. if no error on inserting the old cartridge and that if it come by inserting the new on, then it could be the cartridge problem. Will have to try with new ink cartridge.

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I am getting an error message remove and check right cartridge?

Replace the right cartridge with a new genuine HP cartridge.(not a re-fill)
If still does it check that the contacts are clean where the cartridge seats.(wipe with a q-tip)

Aug 31, 2010 | HP Officejet 7210 All-In-One InkJet...

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this error is recomded for the printer becouse printer will count the print out

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Refer to printer manual as some of them require you to reset the software to accept new cartridge.

Manual here if you do not have one

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Did you try another cartridge? Try reinstalling the old cartridge and see if the message is different. If so, replace the cartridge.

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Remove and ck right cartridge

Once remove both the cartridges from the all-in-one and then clean the copper contacts of the cartridges and then put only black cartridge and check for the message displayed on the all-in-one if it even reads check right cartridge then the issue is with the all-in-one hardware. If it reads insert right or color cartridge then the issue seems to be with the cartridge.

Remove the cartridges from the all-in-one and power cycle the all-in-one and then reset.

Now insert the cartridge and check for the result. If the issue still persists then check the expiry date on the cartridge and once replace the cartridge and check for the result.

May 27, 2008 | HP Officejet 7210 All-In-One InkJet...

1 Answer

Remove and check right cartridge

Install a new cartridge or clean the contacts on both the back of the cartridge and the contacts where the cartridge is plugged into, with warm water. Dry both then reinstall. Make sure neither show any damage. I have seen inkjet printers where a small hole is poked into the traces where the cartridge installs into the printer, destroying it.

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Some 3rd party cartridges are not perfectly manufactured and in many cases you'll need to press firmly (not hard) on the top front of the cartridge to ensure adequated contact is made wih the electronics on the cartridge and your printer.

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Black and color cartridges

have one black and one color cartridge in my printer but it keeps giving me an error message:

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