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Brother fax 2820. We have a PABX system. We manually send the call from the phone to the fax by pressing "Transfer 13." The transfer is going through, but the fax will not pick up the call.

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Digital phone lines make fax machines go nuts.

Posted on Sep 01, 2008

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What we can do for brother fax-2820 " DRUM ERROR"


open front cover with the machine on and press the options key.message will appear replace drum unit then select 1 for new.close cover

Oct 25, 2012 | Brother IntelliFax-2820 Laser Fax

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We have a Brother Intellifax 2820 fax machine, and the problem from the pick up tray after two copies it gives an error "No Paper Feed" can you tell me what is the problem. I cleant the pick up...


Tray this:
open the left cover, check the pick-up solenoid by hand, if it remain as bonded in the part under, you have to remove from the part under the little rubber band with a screwdriver. Then recheck the solenoid if it works good.

Sep 09, 2011 | Brother IntelliFax-2820 Laser Fax

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Brother 2820, LED display says "telephone". I have tried menu/set, press 0, then 1, selected fax only and pressed again menu/set and then stop/exit. But telephone is still on the display. When...


Kindly check if the telephone cord is connected properly from the walljack to the LINE jack of the machine and the handset is connected to the jack that shows picture of a telephone.
If it still shows telephone press hook/speaker phone.
Hope this will help.

Mar 28, 2011 | Brother IntelliFax-2820 Laser Fax

2 Answers

I cannot get the fax to send. I have no problem


You don't specify what do you do when you try to send the fax, so we cannot say what's wrong.

The simplest method would be to place the document(s) in the feeder, pick up the handset, dial the desired number, wait for the fax on the other side to pick up and start beeping, press START button and replace the handset.
If there is a live person on the other side who needs to start the receiving manually, or transfer you to the fax, this is the only way to go.
If this works, and the receiving fax is set to pick up automatically, then you can program the quick dial buttons for faxing without using the handset as per your manual.

Dec 29, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

My brother fax 2820 gets an NG for about 1 of


I would suspect a DSL or some other kind of DIGITAL phone system.

ALL fax machines are ANALOG devices.

Sep 28, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

Able to receive fax but cant send


sleep mode is just a status of the machine when it is in idle mode.you cannot turn this off however you can delay the time before the unit goes into a sleep mode.it has nothing to do when you are sending out faxes.so here are a few things you need to check when sending a fax (1)dial tone by pressing hook/hold button (2) insert the doc into the adf, make sure it will change to "enter fax # and start,or copy press copy (3) dial the number (4) wait for fax tones of the receiving unit before you press start. now if you can hear an operator on the line,that has to be verified with your phone company since brother machine does not restrict incoming and outgoing faxes UNLESS that is restricted from your phone line.

Nov 18, 2008 | Brother IntelliFax-2820 Laser Fax

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