Frigidaire 20.6 cu. ft. / 583 liter Upright Freezer FFU2124D Logo

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Posted on Jul 13, 2011
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The temperature setting, located on the outside of the freezer door, will not change. The setting is normally on 4 on a scale from 0-7. Now the setting looks like the letter C written backwards. The food is unthawing. Please help. How do you change to a colder setting? I've tried holding the up and down arrows but nothing changes.

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  • 6 more comments 
  • fgcrider Jul 13, 2011

    How do I pay?

  • fgcrider Jul 13, 2011

    Brand..... Frigidaire .....model number: FFU17F5HWD

  • fgcrider Jul 13, 2011

    Brand: Frigidaire model numer: FFU17F5HWD

  • fgcrider Jul 13, 2011

    Brand name: Frigidaire Model Number: FFU17F5HWD

  • fgcrider Jul 13, 2011

    Brand: Frigidaire model number: FFU17F5HWD

  • fgcrider Jul 13, 2011

    Nothing happening? When I press to lock, then press the up and down arrows simultaneously and wait three seconds.... nothing? Am I doing something wrong?

  • fgcrider Jul 13, 2011

    Must be a faulty control, still won't reset. Don't have the expertise to change the "control"
    myself. I'll have to call a Frigidaire certified technician in the am. Things melting, should I just turn off the freezer and keep door closed till the morning and the repairman, or just keep on ? Thanks for the help.

  • fgcrider Jul 13, 2011

    Many thanks.... I'll keep you posted tomorrow on the outcome and service level of the Frigidaire technician we call. Bought the unit from Livingood Appliance in Savannah, Ga.
    Will call them tomorrow for service recomendation.... we'll need someone who can come out right away!

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Anonymous

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  • Frigidaire Master 2,605 Answers
  • Posted on Jul 13, 2011
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Hello, welcome to FixYa.

Based on your post I understand you have a problem with a freezer, however if you could provide the make (brand name) & complete model number I would be better equipped to assist you without generalizing on what it may or may not be.

The model number in the post header (frigidaire FFU2124D) can't be right as that indicates it is a manual thermostat freezer with the colntrol inside the cabinet.

This being the case it is better I wait before saying too much...at the risk of it being irrelavent or contrary to the operation of your particular unit.

I'll watch and look forward for your reply and we can go forward from here. Thank you for visiting FixYa for your inquiry.

Regards,

Macmarkus :)

  • 4 more comments 
  • Anonymous Jul 13, 2011

    Hello again,

    Thank you for replying with the necessary model number. If this is correct your control should look like the images shown here...correct if wrong please.


    Now to move forward. Does the control respond to any command ? Try this diagnostic mode and let me know the results.


    To enter the Service Mode, lock the keyboard then press and hold the up arrow and the down arrow for three seconds (until the display changes to "8").



    When the diagnostics mode is entered, the compressor is turned off and the digit "8" is displayed for three seconds.



    After three seconds, the sequential information below will be displayed.

    1. Blank for 0.5 seconds

    2. Model ID for 1 second (See Table below)


    3. Blank for 0.5 seconds

    4. Software Version and LED test for 3 seconds.

    a. Hi Temp LED illuminates during display of 1st digit of the version number for one second,

    b. Door Ajar LED illuminates during display of 2nd digit of the version number for one second.

    c. Both LED's illuminate during display of 3rd digit of the version number for one second.

    5. Blank for 0.5 seconds

    6. Thermistor status ("0" for open, "C" for close or "-" for good thermistor) for three seconds.

    7. 10 seconds for power check. During this time each key activates a specific load    a.UP key activates the compressor and lowercase "c" is displayed.

    b.DOWN key activates defrost heater and lowercase "d" is displayed


    8. MUTE key activates the light and an "L" is displayed. 10 seconds after the last key press, the system will exit the diagnostic mode, automatically assuming the default temperature setting. If required, the compressor restarts after 13 minutes.


    Error ModesIf the thermistor is open, the display will alternate between "E" and "9".

    If the thermistor is shorted, the display will alternate between "E" and "8".

    If a key is stuck for more than 30 seconds, the display will alternate between "E" and "7".


    I'll watch for your post, good luck. If the sequence will not accept the test it is a faulty control. Part #297366100 and is available at "repairclinic.com" or "searspartsdirect.com" for approx. $60USD to name a couple. (I'd check other sources, those are just bookmarked on my PC)

    Regards,

    Macmarkus :)

    To enter the Service Mode, lock the keyboard then press and hold the up arrow and the down arrow for three seconds (until the display changes to "8").

    When the diagnostics mode is entered, the compressor is turned off and the digit "8" is displayed for three seconds.

    After three seconds, the sequential information below will be displayed.
    1. Blank for 0.5 seconds
    2. Model ID for 1 second (See Table below)


    3. Blank for 0.5 seconds
    4. Software Version and LED test for 3 seconds.
    a. Hi Temp LED illuminates during display of 1st digit of the version number for one second,
    b. Door Ajar LED illuminates during display of 2nd digit of the version number for one second.
    c. Both LED's illuminate during display of 3rd digit of the version number for one second.
    5. Blank for 0.5 seconds
    6. Thermistor status ("0" for open, "C" for close or "-" for good thermistor) for three seconds.
    7. 10 seconds for power check. During this time each key activates a specific load    a.UP key activates the compressor and lowercase "c" is displayed.
    b.DOWN key activates defrost heater and lowercase "d" is displayed

    8. MUTE key activates the light and an "L" is displayed. 10 seconds after the last key press, the system will exit the diagnostic mode, automatically assuming the default temperature setting. If required, the compressor restarts after 13 minutes.

    Error ModesIf the thermistor is open, the display will alternate between "E" and "9".
    If the thermistor is shorted, the display will alternate between "E" and "8".
    If a key is stuck for more than 30 seconds, the display will alternate between "E" and "7".


    I'll watch for your post, good luck. If the sequence will not accept the test it is a faulty control. Part #297366100 and is available at "repairclinic.com" or "searspartsdirect.com" for approx. $60USD to name a couple. (I'd check other sources, those are just bookmarked on my PC)

    Regards,

    Macmarkus :)

  • Anonymous Jul 13, 2011

    Hi,

    Please refer to my last post. I did reply, though it took a while to compile my post.. hopefully you received it. Let me know if not.

    Regards,

    Macmarkus :)

  • Anonymous Jul 13, 2011

    Hello again,

    I don't think you are doing anything wrong. I would try it several times to be sure, if it won't enter the test it is simply a faulty control unfortunately...no way around it.

    Let me know how you make out or if I can assist you further as far as replacing the control. I can email you a service manual if you want to post an email address as an option too.

    Regards,

    Macmarkus :)

  • Anonymous Jul 13, 2011

    Hi,

    I would certainly keep the unit "on" and the door closed and maintain as much cold in there as possible until morning.

    Maybe you can give the tech a heads up and notify them you suspect the control, part #297366100. and this may insure they have the part on their first visit.

    The new control may appear slightly different as shown here,


    ...but that is because of revisions made by the manufacturer...Frigidaire.

    Let me know how it goes as I'd be interested in the service you get...hopefully they are authorized Frigidaire people as I am, hence the access to the service info readily available to me. Good luck.

    Regards,

    Macmarkus :)

  • Anonymous Jul 13, 2011

    Thank you,

    I will look forward to your reply/updating. Good luck once again.

    Regards, Macmarkus :)

  • Anonymous Jul 15, 2011

    Hello,

    Any word on the control problem?

    I'm just hoping to follow up on the issue with your freezer since when we last spoke you had a service tech coming (I think) to look at it.

    Regards,

    Macmarkus :)

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