Question about Whirlpool Gold White-on-White 21.9 cu. ft. Conquest Side-By-Side Refrigerator with Ice and Water GD2SHAXLQ Side by Side Refrigerator

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Whirlpool Gold Conquest

The ice maker will not dispense the ice through the door. We called the authorized service dealer once before and the repairman who came out said that the problem was caused by using the crushed ice feature versus the cubed ice. He defrosted the freezer, and reset it, and left. It worked for a couple of hours only and stopped again and no one used the crush ice feature. This refridgerator is only 9 months old. I am afraid that if we call the service dealer again they will say the same thing and not fix whatever is causing this problem. Can you tell me what I should say to the repairman to help him find and fix the problem?

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DEAR FRIEND,
ngfam1 here for you!
I am happy to be of assistance!

Okay here we go,Good advice!
You have manufacturer's warranty for 12 moths!
Do not be afraid to call service every week if necessary!
Try the service I recommend to my customers!
They are nation wide!
Be firm!!!!!!!!!!!! Do not give up till they repair the problem! And if they come out again.After that second time demand that Whirlpool replaces the fridge! They call this a push pull!
Whirlpool gets a authorized retailer to deliver the same model fridge for free and remove the problem one to be sent back!
YOU PAY NOTHING NOT EVEN DELIVERY OR PICK-UP!
Whirlpool has a special dept. that does this!
Follow my advice and do the switch if it's not good after this repair.
DO NOT WAIT!!!!!!!!!!!

Here is a good service that I recommend to my customers,
in our 65 year old appliance business! they answer 24/7
Not expensive!

A&E Factory Service
1-800-905-9505 -(IN U.S.A.)
They are open to make appointments 7days/24hours
A&E is factory authorized service for most brands!
Including warranty work!!!
They will help you, and all will be well!

Good luck!
You will be fine now!

Thank You
Bless you,ngfam1
PS. PLEASE GIVE ME A GOOD RATING HERE ON FIXYA.COM BEFORE YOU SIGN OFF!

Posted on Aug 26, 2008

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DEAR FRIEND,
ngfam1 here for you!
I am happy to be of assistance!

It is not worth doing it your self!!!!
Sometimes its not easy to find out what part is bad on a
side X side with ice and water on the door, even for the trained tech. call service!


Here is a good service that I recommend to my customers,
in our 65 year old appliance business! they answer 24/7
Not expensive!

A&E Factory Service
1-800-905-9505 -(IN U.S.A.)
They are open to make appointments 7days/24hours
A&E is factory authorized service for most brands!
Including warranty work!!!
They will help you, and all will be well!

Good luck!
You will be fine now!

Thank You
Bless you,ngfam1
PS. PLEASE GIVE ME A GOOD RATING HERE ON FIXYA.COM BEFORE YOU SIGN OFF!

Aug 25, 2008 | Whirlpool Gold White-on-White 21.9 cu. ft....

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  • The refrigerator has a duel water valve, one for the ice-maker and one for the water dispenser (if equipped). The valve that the ice-maker relies on may be bad, or it could be the ice-maker itself. 
  • Another thing that could cause it would be the temperatures in the freezer. The ice-maker will not call for water until it reaches under 15 degrees. 
  • In addition, check the water tube behind the ice-maker to make sure it is not frozen, blocking more water from entering. 
  • note: The water does not go to the ice-maker or thru the filter unless the ice-maker turns on the water valve.

Jul 05, 2008 | Whirlpool Gold White-on-White 21.9 cu. ft....

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