Question about Maxtor Personal Storage 3200 (U01E200) 200 GB Hard Drive

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Maxtor 3200 error code 10

How do I resolve this error code problem? I have uninstalled and reinstalled the device, unplugged and plugged back in all to no avail.

Computer novice but need my backup info on this device-worried.

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  • tcartmell Aug 30, 2008

    I am getting the exact same error code.

  • pennster34 Sep 05, 2008

    i have the same problem i have tried the same things, i have looked high and low on the internet to find a solution-tried everything i could understand....i found something about a hotfix from microsoft but am unable to find anything. i really want this thing to snap out of it and work, i have a lot of important materials on this drive and am really upset because isnt this why we got this product, to backup our important documents? kind of upsetting

  • Anonymous Sep 10, 2008

    I got the code 10 error problem when connecting the hard drive to 2 different computers. The green light is on, but the disk is not spinning nor is it recognized by the system.

  • Anonymous Sep 23, 2008

    What is with this drive? It is just a lemon or what? I have the exact same problem. I've used it twice now, awhile back, with no problems, but now? Forget it. Won't work for anything.

  • crmulder Oct 03, 2008

    I have just upgraded to SP3 and now mine no longer spins up either......gotta love Microsoft...

  • Anonymous Oct 31, 2008

    3200 was working fine. Computer will not recognize it. In the past, I have never "listened" to it. So I dont know if it ever made any spinning noise or not. The green light come on, no noise. I upgraded to service pack 3 recently. I wonder if that could have caused the problem? If its power supply, will the light still come on?

  • crmulder Nov 07, 2008

    copycat, thanks for the assistance! I took the casing apart, hooked up the drive as a second inrternal hard drive, and it worked like a champ! No data loss whatsoever! Must have been the maxtor USB adapter...thanks for the post!

  • thebigo100 Nov 15, 2008

    f: doesn't show up on my computer. tried reinstalling with no results.

  • Rossjones123 Nov 30, 2008

    Im having the same problem

    when i plug it into my pc, it doesn't find it, then i go to device manager and it says i have Error 10


  • fenton2 Dec 08, 2008

    lets face it - we have all bough a turkey

  • missikershne Dec 15, 2008

    I have a maxtor 3200 and i keep getting a code 10 error and i cannot get it fixed! i have plugged and unplugged the external hard drive. I have uninstalled the driver on my computer and it won't fix the problem! I'm somewhat of a novice at fixing things so as clear instructions as possible would be great and I don't know a lot of lingo so again, keeping it clear would be great!

    thanks in advance for your help!


  • Anonymous Dec 17, 2008

    Having the same problem here. I find it odd that many of us, suddenly, have this same trouble.

  • Anonymous Jan 17, 2009

    I have the same problem. I lost all my old family photos..thanks Maxie.

  • Anonymous Jan 23, 2009

    I have the same error code 10 problem, and lost all of my financial records, and invoice photos. Help!!!!!

  • Anonymous Feb 05, 2009

    Help! Yes, I'm having the same problem with my Maxtor not being recognized and getting a Code 10 error.

  • rodious2003 Feb 27, 2009

    I have taken out my 6L200P0 harddrive from the casing and i looked into my 2003 dell 2400 with no luck on a connection to temporarily slave from. Are there any other suggestions as to how I can move the memory to a different external harddrive? I have purchased a new drive from a reputable company LaCie this time. How can I transfer the data? Then drop this maxtor piece of **** off a 10 story building...



    Unfortunately this product is no longer in circulation so I can't buy the drive to use for mine and then take it back. Does anyone have a working USB adapter I can use?

  • FOREMAN1172 May 25, 2009

    i have not tried any of the removal solutions of usb card and dont knonw how. nor tried a new power supply. ill check it out because maxtor says catastrofic failure junk it i got alot of material on this maxtor i need to keep i cant just pitch it. thnaks

  • yolanda1996 May 11, 2010

    Help! Yes, I'm having the same problem with my Maxtor not being recognized and getting a Code 10 error. I use my Maxtor (loaded with tons of photos and precious info) on my laptop. How can I solve my problem? Can I open my laptop and follow the same directions as opening a desktop. Thanks everyone for your solutions. I'm very nervous right now!

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I had the same problem and this is what I did.
Problem:
Working for 1.5 years and suddenly quit. Computer did not recognize the hardrive.
Code 10 trying to mount harddrive.
My hard-drive did not make any noise, just a silent click.......click....

Condition:
This worked for me under the situation that:
I used this external drive on my desktop.
I have an available slave connector and power.
I know enough about the inside of my desktop to install a slave drive.

Solution:

Removed the drive from the box, and attach to computer Desktop as slave.

1) There are some slider latches on either lenth wise sides. Once disengaged top should come right off. Or just crack it open.
2) Once opened remove screws from metal Cage, and remove top of cage.
3) Remove three screws holding the USB adapter card. (All visible screws) Not the ones on the actual hard drive.
3) Carefull remove harddrive and the attached usb adapter card in one piece.
4) Remove the USB adapter card from hard drive.
5) Turn off computer to be installed, and unplug. Install drive direct, as slave. No jumpers to move since the drive is already set to slave.
6) Plug computer to test and if it is read and mounted, your ready to go.
7) turn off computer, and unplug. arrange cables in desktop case.
9) Close up the service panel and plug your computer back up.

I need to be sure before sending it in for recovery and spending $800. So I connected as slave to 2nd desktop computer and it mounted. This means that the "USB adapter card" that came with the maxtor3200 was faulty. It was recommended that the best way to back up on another harddrive is to directly plug your harddrive into your computer as slave.

Good Luck!

Copy-Cat

Posted on Nov 03, 2008

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I had the same problem many here have had...
Dell 8300 running XP SP3
Solid light on the hard drive and on the power adapter and a faint clicking noise in the drive.
Windows would see the drive when plugged in but then after about 30 sec it would say that there was a problem and the divice may not work.
Device manager gave the code 10 error.
I broke the plastic shell off the drive, removed the drive from the wire cage, removed the USB card and installed the drive internally in my tower. Booted up and bingo!
I got 40 gigs of music and pictures back!
Thanks for the help.

Posted on May 14, 2009

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Hi, I had the same problem, "code 10 error, device failed to start". Low buzzing sound and hard drive heating up more than usual.

Took it down to a local repair place where they took the case off and tried to plug it directly into the internal power yokey in a desktop tower.. same response. They concluded that the motor inside was seized and referred me to a data recovery specialist who said it would cost at least €700 to repair.

So then I took it home, moderately p***ed off, figured i had nothing to lose so i plugged it in to the power and just shook it! I shook it semi-violently in a kind of clockwise and anticlockwise rotation kind of way for about 10 seconds. Then i heard the low buzzing sound speed up and become a healthy working hard drive sound!

I guess it kind of push started the motor or dislodged something that was stuck, either way I'm very relieved.

So, if you've tried everything else and your about to shell out big bucks for data recovery, try shaking the bejeezus out of it! It's not a very sophisticated solution but it's cheap!

Posted on Jul 28, 2010

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Go to eBay. Get a DA-24B12-C Power Adapter made by Asian Power Devices, Inc.

Posted on Mar 08, 2010

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I was searching for a fix to my MAXTOR ERRROR CODE 10 when I found this string and followed the advice for a fix.

I tried connecting the external drive to another machine with service pack 2 - no luck.

HOWEVER, upon removing the drive from it's original casing and installing it as a "slave" in my CPU - VOILA, it worked like a charm.

After rebooting the machince, the drive even showed up as "Maxtor external J ", which retained the alpha code that I had assigned to it in it's early days.

My "computer geek" agrees that it likely the USB connection in the original unit that is creating the problem..

DO NOT send your Maxtor drive out for any expensive repairs or service. All my data was still on the drive is DEFINITELY in tact.

It's a relatively simplty operation to remove the drive from its casing and install it in your CPU. Beg, borrow and get help from a knowledgable friend.

The entire job took about half an hour.







Posted on Aug 30, 2009

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Following some of the advice further down in this forum i can confirm that changing the casing works. the power supply on the maxtor must be dodgy. I took out the actual HD and put it into another case and it now works perfectly. Took about 5 minutes

Posted on Jun 02, 2009

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I have a maxtore 3200. never got an error message, just stopped working.

my $20 solution. Go to MicroCenter, buy an eide housing. CAREFULLY open the housing and remove the hard drive, which is safely inside a metal frame. Hook the drive to the internal controls, plug it into your PC - takes about 5 minutes- and you are good to go with all data intact.

good luck!

Posted on Oct 23, 2008

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Have do I get another power pack for my Maxtor hard drive External.And how much will it cost, Whats your Opion.

Posted on Feb 28, 2013

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Had the same problem...drive would not start...took unit apart..removed the 3 screws holding circuit board out and removed hard drive and circuit board as one. removed power suppy plug from hard drive( 4 wire plug), took side cover off of desktop computer ..found a similar power supply plug and plugged it into maxtor drive unit...reconnected maxtor power plug and when i reconnected the USB cord to Maxtor and Desktop...IT POWERED UP

Posted on Jan 20, 2009

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Code 10 is described by the help desk at Maxtor and the Geek Squad as a catastrophic failure that will take $100s if not $1000s of dollars to recover your date. Don’t buy it! Or at least until you check and see if your Maxtor 3200 external hard is trying to run on Windows XP with service pack 3. IT WILL NOT WORK. However, when I was able to go back to service pack 2, the drive that was supposed to be dead, worked just fine. In my opinion, find a computer that does not have service pack 3, get your data, and throw that junk Maxtor drive in the trash. Also, be very careful if you are trying to remove service pack 3 from your machine. That can cause allot more problems like you needing to reload Windows from scratch. Yeah! It happened to me but I did recover my data from a DEAD DRIVE with an error code 10.

Posted on Jan 15, 2009

  • yeahok Jan 15, 2009

    Code 10 is described by the help desk at Maxtor and the Geek Squad as a catastrophic failure that will take $100s if not $1000s of dollars to recover your date. Don’t buy it! Or at least until you check and see if your Maxtor 3200 external hard is trying to run on Windows XP with service pack 3. IT WILL NOT WORK. However, when I was able to go back to service pack 2, the drive that was supposed to be dead, worked just fine. In my opinion, find a computer that does not have service pack 3, get your data, and throw that junk Maxtor drive in the trash. Also, be very careful if you are trying to remove service pack 3 from your machine. That can cause allot more problems like you needing to reload Windows from scratch. Yeah! It happened to me but I did recover my data from a DEAD DRIVE with an error code 10.

  • yeahok Feb 13, 2009

    YOUR MOXTOR 3200 drive is alive and well. Don't believe the data recovery folks. I have seen two issues with this drive throwing a "Code10" which is supposed to mean death and $1000s of dollars.



    It means either you upgraded to service pack 3 or the power supply on the drive in failing. Both can be solved by the solutions provided already

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i have the same problem folks ,green led flashing like crazy! jargelio is the man i changed my power supply,all fine now!

Posted on Oct 24, 2008

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I got the code 10 error problem when connecting the hard drive to 2 different computers. The green light is on, but the disk is not spinning nor is it recognized by the system.

Posted on Sep 29, 2008

  • jargelio Oct 02, 2008

    I am getting the exact same error code and the solution was change the power supply and now I have back all my files and the maxtor its working again.

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I had the same problem all of you had and I had just updated to XP Service Pack 3. I took the Maxton to another non-updated machine and it works wonderfully. I also took another Maxton 3200 (my back-up drive) and tried it on the updated XP machine and it also failed...... I do not think it is the Maxtor drives. I think it is something in Windows XP. Find an un-updated machine and try it before you give up on it.

Posted on Sep 29, 2008

Wow, I am in the same situation. Was on the Maxtor site. They indicate that the drive has failed. I have tried the samethings everyone else has. Looking on the internet for more info. My hard drive is about 3 years old.

Posted on Sep 24, 2008

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Same problem here. Once I unplug, then replug, I get nothing. my entire company files are on this hard drive - I'll never buy Maxtor again.

Posted on Sep 20, 2008

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The error code on maxtor's site says to open up a claim to get a new drive. Mine the green light is solid and the drive will not "spin up" like it use to. I am wondering if its a bad drive, power supply in the case, or something else. I want to know before sending it to data recovery.

Posted on Sep 08, 2008

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2 Answers

I have a Maxtor Personal Storage and I am


I found this info on Seagate forum (Seagate owns Maxtor). http://forums.seagate.com/stx/board/message?board.id=PersonalStorage&thread.id=38

The error 10 is an indicator of a drive gone bad. But, there are a few on there that say they were able to get them working again. If you device is under warranty, try working with Seagate support first for a replacement. If you have data on them, you may need a recovery specialist to salvage that data.

Bret
www.1-2-1ComputerServices.com

Oct 06, 2009 | Maxtor Personal Storage 3200 (U01E200) 200...

1 Answer

Maxtor 3200


Seagate troubleshooting Error Code 10, states that drive has failed. (Seagate bought out Maxtor)

Before you resign yourself to everything is lost on this harddrive, how about trying one more thing?

How about putting the harddrive inside in a new external enclosure, and see if it works? I suggest that perhaps the external enclosure it's in, is bad.
The harddrive inside is a 3.5 inch harddrive. Same width as used by a desktop computer. It is a Sata harddrive.

Here's an example of a 3.5 inch Sata, external enclosure,
http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=3901268&CatId=2780
Just pop the external enclosure open that holds it now, take it out, and install it into an external enclosure like the example above. Plug in the USB cable.

Don't know if this applies to your particular Maxtor Personal Storage 3200, but when I went to search for the type of harddrive it uses just now, I ran into thsi, and thought I would pass it along. http://www.seagate.com/www/en-us/support/downloads/personal_storage/ps3200-sw)

May 10, 2009 | Maxtor Personal Storage 3200 (U01E200) 200...

1 Answer

My Maxtor 3200 ext. drive which I had for one year now (no pbs.) not being recognized by my system and I see a Code 10 error in the Device Manager.


first you can use your troubleshooter in your device manager to find out what that code 10 error is or you can go to the maxtor website in the support or troubleshoot section and tell them your code 10 error,it might be a driver needs to be updated.

Dec 05, 2008 | Maxtor Personal Storage 3200 (U01E200) 200...

3 Answers

Maxtor 3200 error code 10


To uninstall a device
  1. Open Device Manager.
  2. Double-click the type of device that you want to uninstall.
  3. Right-click the specific device you want, and then click Uninstall. You can also double-click the device, and then on the Driver tab, click Uninstall.
  4. In the Confirm Device Removal page, select Delete the driver software for this device if you also want to remove the device driver package from the driver store. .
    The Delete the driver software for this device option removes the package from the driver store. It does not remove the currently installed driver for any other operational devices that use the same driver. If you remove the driver from the store, and the device is connected to the computer again, Windows must search for a copy of the driver package in the standard search locations, including possibly prompting the user for media. This option is the equivalent of running the command: pnputil -d -f <package.inf>. For more information, see Remove a Driver Package from the Driver Store.
  5. Click OK to complete the uninstall process.
  6. When the uninstall process is complete, unplug the device from the computer.
    If you are prompted to restart the computer, the removal is not completed and the device might continue to function until the computer is restarted.
Reinstall a Plug and Play device Reinstall a device only if it is working improperly or it has stopped working altogether. Before you reinstall a device, try to restart your computer and check the device to determine whether it is functioning properly. If it is not, try reinstalling the device.
To reinstall a Plug and Play device
  1. Open Device Manager.
  2. Follow the instructions in the preceding procedure to uninstall the device.
  3. If you are prompted to restart the computer, follow these steps:
    • Plug in the device and then restart the computer. The device will be detected and reinstalled after Windows restarts.
    • Follow any instructions on-screen to complete installation.
  4. If you are not prompted to restart the computer, follow these steps:
    • In Device Manager, in the Action menu, click Scan for hardware changes.
    • Follow the instructions on the screen.

Dec 05, 2008 | Maxtor Personal Storage 3200 (U01E200) 200...

1 Answer

Error code 10


You may need a driver. Download it from the manufacturer's website.
Or; right-click on MY COMPUTER icon, choose PROPERTIES, then click on the DRIVER tab, and click Update. Windows should install on or tell you that the one you have is ok.

IF that does not solve it; these disks notoriously ****... (die alot) it could be your drive. I have had 4 maxtors drop dead on me. Try your drive on another computer; if it is not recognized there; then it is your HDD- hope it's in warranty.

If another computer CAN recognize; then go back to DEVICE MANAGER and right click all your USB connections (under serial bus controllers) one at a time and UNINSTALL. DOn't worry about the warnings, just UNINSTALL. DO NOT DELETE!!
Restart your computer; and WINDOWS should reinstall them for you. Try plugging in your drive again.

IF no worky- its dead or your USB cable is old. Try a new USB.
My money, if it is a Maxtor, is it is croaked. You will need to either pay through the nose to get your files recovered; or find someone who knows how to take it apart; install it into a desktop bus internally and copy your files from there.

Good luck.

you can also try this help site http://www.pchell.com/hardware/usbcode10.shtml

Nov 20, 2008 | Maxtor Personal Storage 3200 (U01E200) 200...

2 Answers

Code 10 on drivers


please post if you found an answer for code 10.

Sep 24, 2008 | Maxtor Personal Storage 3200 (U01E200) 200...

1 Answer

Maxtor 3200 not working


Check for error code 10 in the Windows device manager. You likely have a power supply problem.

View my related posts on this FixYa site or on the Seagate Knowledge Base website.
http://forums.seagate.com/stx/board/message?board.id=PersonalStorage&message.id=1258
If it is a power supply problem view my FixYa post below for help finding a new power supply.
http://www.fixya.com/support/t2911563-go_about_getting_new_power_chord

Aug 29, 2008 | Maxtor Personal Storage 3200 (U01E200) 200...

4 Answers

Cannot find hard drive


I got the same problem on my 3200. Found out that the adapter was bad. Changed it and everything worked ok.
Best regards
Trond

Aug 12, 2008 | Maxtor Personal Storage 3200 (U01E200) 200...

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Maxtor External HD - The device cannot start. (Code 10)


ok do 1 think plug it on another 1 pc or lap to make sure that its workin...
if the same msg comes then ur HDD is gone ull have to replace it...with new...(if it dont have warrenty)

Mar 08, 2008 | Maxtor Personal Storage 3200 (U01E200) 200...

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