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Try cleaning the black printer heads several times in a row, at least 5 times then print a black document with best quality setting.
Press the ink button, then down to select select cleaning and then press menu/set and menu/set again to select black.
The color cartridges print text that appears black by mixing the three primary colors (cyan, magenta, and yellow) to make composite black. To achieve a realistic black, large quantities of colored ink are used. Because black cartridges use much less ink to create a similar shade of black, they print more pages in black than the color cartridge.
If the color cartridges on the printer are next to empty, you will not be able to get perfect prints at all.
Please have the cartridges replaced to do the printing jobs again.
did you make sure to remove the stickers covering the print heads? double check. other than that you can clean the heads with a qtip and isopropyl alcohol, they may be dirty with old ink and not able to see the new cartridge properly.
I contacted the Brother site, the support function there. Pursuant to what I found there, I unplugged the printer for ten seconds and replugged. The message display then told me that cyan was empty, and that magenta was near empty.
I installed a new cartridge in place of the empty cyan, and that fixed it.
make sure that you are using genuine Brother ink cartridges.what is on the lcd screen of the brother machine?if no cart,remove all cart.reinstall them.if there is an error message,sorry,but you have to replaced.and your brother machine does not have a green cart.it only has cyan(blue),mag(red),yellow and black.there is a way of cleaning it though
The brother machines require ink in all the cartridges as it is always flushing ink through the heads to "clean" it. This means you must have ink in all cartridges at all times unfortunately or the brother will not work. Even if you could somehow get it to work it could damage your printhead anyway.