Question about Canon imageRUNNER 6020I Copier

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Will not send scanned images

Worked fine on friday came in monday and it will not send scanned items over the network. the results say 0 copies sent. any suggestions?

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  • 168 Answers

Did the pass word on the computer your sending it to change

Posted on Dec 07, 2008

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HP LaserJet M5025 MFP scans too light. Under default job options, image adjustment, darkness set to 3. The printer was sent to us upside down. We recently installed a brand new cartridge. Any suggestions?


If you print the configuration pages from the administration>information menu and they look dark then you know that the printing system is working fine. If they are light as well, then it is possible that being shipped upside down resulted in some dirt getting into the laser scanner. The image original settings are kind of wonky, in that it is backwards to normal assumptions. Darkness refers to the actual orignal you are scanning, so in most cases if you have lighter origjnals then you need to set darkness lower. As well, check whether the image type is set for photo or text. Setting for text will result in darker scans.

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When I scan the size of the scanned item is too big to e sent on Email as an attachment. How can I scan it in a small size so that the scanned item can be sent as an attachment on Email?


Click Start, Programs, Accessories, then Paint. to start Microsoft Paint.
First Method
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My Canon ImageRUNNER 3225 does not print correctly aligned when sent through the feeder? When feeding paper, I have tried Landscape and the resulting copy is cut off from the top and bottom and the left...


Is it ok when you just put the document on the glass? If so, the Document feeder needs a whole set of rollers.
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Whit
Item, Inc

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1 Answer

Sharp AR-BC260 shows the network error CE-02


You need the Sharpdesk Software CD and you will have to install it in order for the scanning function to work.

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1 Answer

All copies and scanner outputs result in a totally black image


hi, 


its could be hardware issue, if you tell me which printer, then we can try some reset on that machine..........


Regards,  raj_p5983

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1 Answer

Error 5010 not in book


Unfortunately, you will need to send in your printer for repair or replacement to fix this issue. There is nothing that you can personally do to repair this. I recommend calling canon support and asking them about the repair.

You can reach Canon support by calling 1 (800) 828-4040 during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m. EST, excluding holidays).:

If you have any more questions, let me know.

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1 Answer

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Since you cleand the scanner and scans are fine, the other item I seen cause that problem is the power supply.

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Invalid Imaging Unit and Toners


Sorry about my last post. I didn't realize that it would be placed unter solutions. BUT I did get a resolution from Samsung. They passed me to the advanced team and they suggested I use a special code they gave me to reset all the machine. As I said before the machine was giving me an error that all the toners and the imaging unit were invalid. Samsung said to try this and if it didn't work they would send me a new (refurb) unit. They said to press in sequence <menu><#><1><9><3><start (b&w)> then when the unit cycles it will ask to imput the country, in my case I entered the US. The machine will then reset itself and all the cartridges and imaging unit should be reset to work. IT WORKED!! The machine said to wait while it re-installs the toners. When it did the red warning light turned off and the printer is working great. Hope this helps.

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1 Answer

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The tech support at HP said its a hardware issue, especially if the following test results in a black page:

1) Open cover
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if the bulb doesn't come on or the page is still black its a hardware issue.

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2 Answers

Will not scan


With the power off & the machine unplugged, remove the scan glass & move the scanner a few inches from "home" position. Plug in & turn on machine. Does the scanner return to home position? If not, you either have a bad scanner motor or scanner cable. I'll look for you to post the results of the scanner drive test.

Jun 19, 2007 | Canon PC-1080F Copier

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