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If you print the configuration pages from the administration>information menu and they look dark then you know that the printing system is working fine. If they are light as well, then it is possible that being shipped upside down resulted in some dirt getting into the laser scanner. The image original settings are kind of wonky, in that it is backwards to normal assumptions. Darkness refers to the actual orignal you are scanning, so in most cases if you have lighter origjnals then you need to set darkness lower. As well, check whether the image type is set for photo or text. Setting for text will result in darker scans.
Unfortunately, you will need to send in your printer for repair or replacement to fix this issue. There is nothing that you can personally do to repair this. I recommend calling canon support and asking them about the repair.
You can reach Canon support by calling 1 (800) 828-4040 during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m. EST, excluding holidays).:
Sorry about my last post. I didn't realize that it would be placed unter solutions. BUT I did get a resolution from Samsung. They passed me to the advanced team and they suggested I use a special code they gave me to reset all the machine. As I said before the machine was giving me an error that all the toners and the imaging unit were invalid. Samsung said to try this and if it didn't work they would send me a new (refurb) unit. They said to press in sequence <menu><#><1><9><3><start (b&w)> then when the unit cycles it will ask to imput the country, in my case I entered the US. The machine will then reset itself and all the cartridges and imaging unit should be reset to work. IT WORKED!! The machine said to wait while it re-installs the toners. When it did the red warning light turned off and the printer is working great. Hope this helps.
With the power off & the machine unplugged, remove the scan glass & move the scanner a few inches from "home" position. Plug in & turn on machine. Does the scanner return to home position? If not, you either have a bad scanner motor or scanner cable. I'll look for you to post the results of the scanner drive test.