If this is the split agitator (two piece), the top part should not come off without tools. The part of the agitator that receives the fabric softener dispenser has a clear plastic cap that comes off to reveal a bolt. If this is the piece that you have described, something broke.
The bolt in the picture must be removed to release the upper agitator from the machine.
Is this the part that came off? If so, the bolt came off or the upper agitator is broken.
P.S.:
Here is a diagram of the agitator:
http://www.appliancepartspros.com/bd_whi...
Good luck from Detroit, MI.
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