Question about NorStar M7310 Corded Phone

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My General Delivery password is invalid.

I am having major issues with my phone system! My General Delivery password is invalid. I have tried to reset a mailbox password, and it does not work. Any ideas?

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  • aliella Aug 27, 2008

    Thanks! I guess my problem was trying to remember what mailbox number my general delivery box was. But I remembered and your solution helped. Thanks!

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Normal 0 To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password

a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"

then

Normal 0 2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.

Posted on Aug 27, 2008

  • mark hudson Aug 27, 2008

    glad to help and thank you for the rating

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Nortel phone - VM box locked contact admin - tried solutions & no luck


Hi Lyndsay,

Have you tried feature 985, and then press 9, and enter the passed resetsmppwd? That should reset the login on feature 983 to 1020000 for three digit extensions, or 102000 for two digit extensions. Once you get into there, you can reset the mailbox password for the general delivery mailbox. Depending on your system, even though the general delivery mailbox might be on extension 363, the mailbox number is likely to be 100.

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Example if mailbox 100 and password 1234 then your log = 1001234

Example if mailbox 221 and password 5678 then your log = 2215678

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Wow. If your system is missing programming, the messages can get dropped into the General Delivery Mailbox (998). There are 2 passwords that are an absolute (well 3) nust to have, one for 998, 999 and the serial port master password. One will let you reset the other two, but the installer password on the serial port is not easily reset.

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Maybe the callers are leaving messages in the General Delivery mailbox? From your phone, dial Feature 981, when it prompts you for a password, press the button under "OTHR", and you will be prompted for the log. (The log is the mailbox and password combination for a mailbox not assigned to your phone.) If you use 2-digit extensions, the General Delivery mailbox is #10, for 3-digit extensions, the mailbox number is #100, and etc. The default General Delivery mailbox password is "0000". So, using 2-digit ext's, the log would be 100000, then press # or OK and you can retrieve the messages. Write back if you need more help.

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That set may have the general delivery mailbox attached to it. The mail box number for the general delivery mailbox is 100. you might try and resetting that mailbox to see if it gives you access.

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Hi ..once the answer machine is activated it will not let a person leave a message, continues to say there is not enough space to leave a message, yet all 4 lines have been cleared of messages...help!!! we...


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How many digits are your extensions? 2 3 or 4?

WHat extension is the general mailbox?

Do you know which voicemail you have?

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1 Answer

I am getting "invalid mailbox" when trying to reset password.


Also, are you sure that this mailbox was ever created? Perhaps it was deleted? What happens if you do:

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feature 983 ... password 12000 or 1020000 generally. Hit mail box. enter mailbox #, reset password.

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