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The part your missing is pressing 9 after 99# password #. It doesn't tell you about the option (it only tells you about 5 to change the password or to transfer to another ext. press *8)
Then press 3 for greetings and so on.
The caller id information is sent from your local telco provider after the first ring and might not be able to be extended to the individual sets, try backing off the ring to answer on your voice mail from 2 to 3 rings to see if the information is then passed on. The Voice Messaging System message is being sent from the system showing who transfered the call to you. You should also notice that the ring pattern when that message is displayed is a standard ring followed by a beep meaning a transfer is taking place.
While on the call press the transfer button (above the hold key) and the extension you want to transfer to.If you want a screened transfer, wait til the extension called answers,and ask if they wish to talk to the caller on the line. if they dont, pick up the caller off hold. if they want to talk to them hang up and they'll recieve the call. If you want to blind transfer, hang up after you dial the extension and they'll get the call without screening.
You have a selector code that is disabling transfer operations. Login with administrative account find selector code assignment (under Auto Attendants (3)) find a selector code 1 or 2 and see what it does. Change it to direct extension transfer . In a partner selector code 1 and 2 shouldnot be used.
OK, now you will need to log in and modify selector codes.
When you dial into vociemail, and it asks for the mailbox.... 99# 1234# It wont prompt you, but enter "9" then is lists out the selections, with 3 being AA, so... press 3 AA press 1 for day press 6 to modify menu press the selector code (1) it probably says that its a selector code transfer or something..... listen for the propmts and make it a "Direct extension transfer)
if you have the same problems with pressing extensions in the 20's, modify selector code 2 also.
When done entering selector codes, press star(*) pound(#)
then press pound(#), and that will save the selector codes
hang up...As long as selector codes 1 and 2 say "Direct extension transfer" you should be good.