Question about HP Officejet 5610 All-In-One InkJet Printer

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Error 350 I can send faxes successfully except for a few certain numbers, both from a communication company (we are their clients) who convert faxes into email and email them to us. The numbers are toll-free. I can fax elsewhere without any problems. I seem to receive just fine. My colleague in the same community has the same problem. A colleague out of town can use this toll-free number (and service) without any incident. The error is always 350. Any help you can give me is appreciated!

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Error 350 means...
The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power related problems.
OR
The call waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
OR
The remote user has pressed the Stop key while the reception was in progress.
OR
Under rare conditions incompatibility between the two machines may cause the remote machine to simply abandon the call.

Try this solution...
*Re-attempt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
*Disable ECM. Errors may still occur, and may result in a degraded image quality on the received page. However, the ability to transmit the entire document will be improved. (To turn off the ECM, simply press the setup button on the pritner, use the right arrow and select advance fax setup on the options. Press ok under advance fax setup. Use the right arrow and select Error Correction Mode. Press ok and select Off.)
*Try sending at a lower transmission speed. (To lower the transmission speed. Press the setup button, go to advance fax setup. under advance fax setup, look for Fax speed. change the fax speed to slow)

After you have done the T/S, try sending a fax again.
Hope this would resolved your issue.

Posted on Aug 28, 2008

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