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I purchased a new dishwasher on 2/22/07 at the Home Depot in Parksburg,Pa. I first had to have it repaired on 4/28/08 for wires stuck to inner door. They repaired two broken wires and added insulation so wires do not stick to the door. The second repair was a little more than two months later. On 7/18/08 they had to install a new motor because the motor locked up. Both times I waited several weeks due to not having money and appliance center being busy. I used J.B Zimmerman in Blue Ball,P. the recommended service center. They said that they actually carried the motor on the truck because they had so many problem with the LG. The salesman said LG means life'good. It isn't if you are senior citizens,65 and 68 on a fixed income. I paid 96.35 and 148.24 for labor for the two calls. We did not have very much money for food and I discontinued LIMITED BASIC CABLE COMPLETELY AND THE SUNDAY NEWSPAPER.WE ALREADY LIVE FRUGALLY.THIS WAS A MAJOR PURCHASE FOR US. I DRIVE A 10 yr.old car.I know a dishwasher saves water. I have bought 10 dishwashers in my life as I was a teacher and needed one. This is the worst one I ever had. I want reimbursement for my bills. The motor was under warranty,but the labor wasn't.(twice).I have LDS5811WW/LDS5811BB I have the serial number also. Please reply

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Hel1Dav2,

I understand your frustration with having to deal with major repairs to a new applaince. However, I don't belive this is the correct forum that you need to use. I have found a helpful link that you may try in the hopes that you can get a resolution this this:

http://us.lge.com/general/contact.jsp

Use the "U.S.A. Corporate Headquarters" contact information. Since the appliance is still fairly new, and you have experienced some significant problems with it, the company may have recall information about this appliance, or may be willing to reimburse some of your expenditures. Be prepared to have your Model Number and Serial Number handy. A detailed email, outlining all the dates of repairs, costs you had to incur, followed by the financial burden this has caused you, may be a good place to start. Save any emails you send for future reference. I can't make any promises, but I do hope you can find some assistance that you need.

PS "Life's Good" is a company motto. LG actually stands for Lucky-Goldstar, the original company name. Korean.

Posted on Aug 26, 2008

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6ya6ya
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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

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