SmartDisk Digital Photo Bank Model#PB40
No, the problem isn't solved. I paid the $19.95 for your "premium assistance" which consisted of telling me about the SmartDisk warranty and advising me to contact the company. As my "problem" points out, "been there, done that." No response from the company. Your technician just went to the company's web site and read it to me. I had already done that, too. If your "technician" could have advised me about how to fix the device, or even how to get the company to respond, he would have been worth the $19.95. He couldn't and didn't. Needless to say, I'm still p1ssed off and $19.95 poorer.
I had the same problem, fixed though thanks to the link from amaphiyarden :-) happy girl here!
I wouldn't recommend the device to others though. I bought it because it was relatively 'cheap' as a backup for shoots & holiday. On my other computer it often didn't work because the computer didn't recognize the device 9 out of 10 times. Though now, on my new computer, it works perfectly.. if only I didn't came across this new problem...
Not exactly what I expected when I bought it...
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