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I have the following system: vista home premium, working off a Sony VA10, my problem is that I can not access the following web site : familysearchindexing.org, I have tried and installed the following patch so far: 103791_fvista indexing fix, but it does not help me, can you shed any light on this problem? ps. this patch solved the problem on a XP system? terry mills

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Terry i have had a look and this is a site error, however they do have a solution posted.

This problem arises because your computer has not recently performed the updates on the Indexing program. Please follow these steps to correct the problem.

  1. Delete any icons or shortcuts you may have for indexing on your desktop and in your start menu.
  2. Click Start.
  3. Click Control Panel.
  4. Double click the Java icon to open Java Control Panel.
    (If you don't see the Java icon, click on "Classic View" on the left side of the window.)
  5. Under Temporary Internet Files, click Settings....
  6. Click Delete Files... and click OK.
  7. Click Restore Defaults.
  8. Click OK.
  9. Click OK.
  10. Open your web browser and go to http://www.familysearchindexing.org
  11. Click Start Indexing.
Note: If you don't have a desktop shortcut after installing, click here. If none of these steps works, try running the batch file for your operating system below. After the batch file has run, redo #10 and #11 above. Copy the link below into your browser window and run the bat file in vista https://help.familysearch.org/publishing/attachments/103791_fVista Indexing Fix.bat

Posted on Aug 26, 2008

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