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I understand about the Sony Computer, but it continues to do it...

The computer has been beeping 2 times, it has come to my understanding that it could be a problem with the memory or video card. The only thing i am able to do to stop the process of my computer restarting itself is to press F1. I've pressed almost every other button available and nothing has worked. Also, i've pressed the ctrl, alt, delete combo and it automatically restarts the computer. I'm not sure how a computer gets a virus, if u could explain that to me i would appreciate it, but from my understanding on that, the computer shouldn't be infected since i did a norton scan the day before and nothing appeared. The computer was fine the next day, it was then shut off for the day, until a family member turned it on and then the problems began. Nothing seems to point to a virus to me, but i'm not sure, i only know that there was an AVG program that kept popping up with a warning of a threat, and it would proceed to opening an internet window trying to do a scan, but we always x'd out. Could that be part of the problem? Thank u for hte previous answer, i will surely check on that as well, but for the time being, a lot of buttons have been pressed with no answers, except when i choose to go into the computer regularly, where the computer brings up a long listed code that is similar to ware(0)hard(0)ware(0), i can remember that it does look like hard ware and that it has 0's in between the letters, every four letters i believe. That only happens when choosing anything put entering in safety mode.

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Well, first off the beeps indicate a hardware/firmware issue. I don't yet have the info on exactly what two beeps mean in your case as it can vary between manufacturers. There are two major firmware ( bios ) OEMs for motherboards, one being AWARD and one being PHOENIX ( sp ). But there are several others and their beep codes would vary most likely.
I need your EXACT manufacturer and model # of the computer to go further. Most of that information is located on the bottom of a Laptop or on the side of the case in a Desktop, unless it is a shop built unit in which case motherboard model # would have be ascertained visually by removing the case or using some software like SciSoft Sandra LITE from here The SciSoft software is not nearly as effective when it comes OEM computers ( Sony, HP, Dell, Acer, etc, etc ) because the OEMs tend to have their motherboards built for them by motherboard OEMs in such a way as to prevent to much general knowledge becoming available to the public. I.E. they want the customer coming back to them for all future purchases of add-on and replacement hardware.
I know this is long, dry, and boring, but since you seen willing to communicate ( unlike most of the people I deal with ) we need to have some common ground from which both of us can learn. I about your system and you about the many, many possiblities that have to be eliminated before even good questions can get a good answer.
I hope I have not kept you waiting to long, I'm an American in Korea ( retired Navy ) and so have sufficient time to deal with exhausting problems. My answers tend to be technical and I use links a lot to provide support for my answers and education for the person I am dealing with.
Now please come back to me with computer manufacturer specifics, make and exact model please

Posted on Aug 27, 2008

  • Ravel Lively
    Ravel Lively Aug 27, 2008

    By the way, Norton Anti-virus is NOT a tool of choice when it comes to scanning or eliminating a virus. Symantec ( parent company of Norton software ) is in cahoots with various computer OEMs to try to get as many computers as possible paying them for their services. The best programs for scanning and cleaning are FREE, they don't charge a penny.
    Another factor that is normally ignored by the customer is the fact that all Symantec software installs itself deeply into the computer ( the registry ) making itself a prime target for the virus agent. There are virii out there whose sole mission is to destroy Norton Anti-virus ability to function and they do quite a good job of it. I personally do not recommend any Symantec products anymore and haven't for about 5 years now. If they actually did their jobs, I would even with the cost involved.
    And this is why I hate the Sony ( my laptop also ) re-installation process so much as they force Symantec down our throats without a true regard for our well-being. The first thing that should be done after a factory default re-installation to the hard drive is a complete de-installation of anything Symantec or Norton.
    There are THREE good and FREE softwares available to take the place of Symantec products. They are small, efficient, and do a much better job of protecting your system then Symantec has done in 8 minimum.
    I'll tell you of those products when you come back on

  • Ravel Lively
    Ravel Lively Aug 29, 2008

    Those ' 0 ''s that you mention would also appear in Safe mode if it was purely a hardware issue. But you indicate that the ' 0 ''s do not appear in Safe mode, thus implying a driver or other software issue and possibly a virus affecting your ability to boot into normal mode.



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