Question about Toshiba Satellite A70 Notebook

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Can't find DVD/CD-ROM

I did a windows recovery using the recovery disk came with the laptop. Then when I tried to install a printer drive, I found that there is no DVD/CD-ROM icon in My Computer. I tried with the regedit fix, but it doesn't work.

Here are the facts I have:
1. In bios, under Boot session, DVD/CD-ROM is listed.
2. When I tried to run the recovery disk again, it always skip the DVD and boot from the hard disk. I did have the recovery disk in the DVD drive, and I set it boot with DVD/CD-ROM in the bios Boot session.
3. I ran the regedit fix several time but still I can't see the DVD icon under My Computer.

Does this mean there is a hardware problem with the DVD drive? Is there something else I should check before I replace the DVD drive? Thank you very much.

Hellen

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Follow this article to fix the issue:

http://support.microsoft.com/kb/314060

Posted on Apr 23, 2009

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Hi, the error code that you have is a known issue from Microsoft that needs a registry tweaks. Error code means "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (code 39)" . You can click on this link for your reference http://support.microsoft.com/kb/929461/en-us

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:1. Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
If you are prompted for an administrator password or confirmation, type your password, or click Continue.
2. Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.


This will surely help you resolve your issue. Good Luck!!!
Thanks

Posted on Sep 28, 2008

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