Question about Toshiba Satellite A70 Notebook

2 Answers

Can't find DVD/CD-ROM

I did a windows recovery using the recovery disk came with the laptop. Then when I tried to install a printer drive, I found that there is no DVD/CD-ROM icon in My Computer. I tried with the regedit fix, but it doesn't work.

Here are the facts I have:
1. In bios, under Boot session, DVD/CD-ROM is listed.
2. When I tried to run the recovery disk again, it always skip the DVD and boot from the hard disk. I did have the recovery disk in the DVD drive, and I set it boot with DVD/CD-ROM in the bios Boot session.
3. I ran the regedit fix several time but still I can't see the DVD icon under My Computer.

Does this mean there is a hardware problem with the DVD drive? Is there something else I should check before I replace the DVD drive? Thank you very much.

Hellen

Posted by on

2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Expert
  • 1,257 Answers

Follow this article to fix the issue:

http://support.microsoft.com/kb/314060

Posted on Apr 23, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

    Governor:

    An expert whose answer got voted for 20 times.

  • Expert
  • 43 Answers

Hi, the error code that you have is a known issue from Microsoft that needs a registry tweaks. Error code means "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (code 39)" . You can click on this link for your reference http://support.microsoft.com/kb/929461/en-us

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:1. Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
If you are prompted for an administrator password or confirmation, type your password, or click Continue.
2. Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.


This will surely help you resolve your issue. Good Luck!!!
Thanks

Posted on Sep 28, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

4 Answers

My kids changed my password and now i have no idea how to get in it now


You may crack the password and login your computer again.

Windows Password Recovery is right what you need in your case. The password recovery tool is designed to reset Windows login password once you accidentally forgot it or have no access to your system including Windows 7, Vista, XP etc. By burning a bootable CD, you can enter almost any computer with Windows administrator login password protected within a few seconds. Here are the step by step tutorial, pretty easy, I am sure you can handle it!

Step 1: Download Windows Password Recovery and install it on another computer.
Step 2: Prepare a blank CD/USB and run the software and use it to burn the ISO file to it.
Step 3: Put it into the CD-ROm and restart your locked computer. Change the BIOS setting of your locked computer to make it boot from the CD-ROM or USB drive. Note: start computer and press F2 or Delete to enter BISO setup
Step 4: Boot your locked computer from the created disk and remove your forgotten password. GOOD LUCK!

Jan 14, 2011 | Toshiba Satellite A135-S4527 Notebook

1 Answer

How to instal file 'asms The file 'Asms' on Windows XP Professional Service Pack 2 CD is needed" when installing WinXP Pro,


When you install Microsoft Windows XP, you may receive the following error message:
[Files Needed]
The file 'Asms' on Windows XP Professional CD-ROM is needed. Type the path where the file is located, and then click OK.
This issue may occur if the Setup program cannot communicate with the CD-ROM drive.
To resolve this issue, use the appropriate method for your computer.
Hard disk formatted with FAT or FAT32 file system
If the hard disk is formatted with the FAT file system or with the FAT32 file system, follow these steps:
Use a Microsoft Windows 98 Second Edition or Microsoft Windows Millennium Edition (Me) Startup disk with CD-ROM drivers to restart the computer.
Copy the Xcopy.exe tool from the Windows 98 Second Edition CD-ROM, the Windows Millennium Edition (Me) CD-ROM, or the hard disk to the Windows Startup disk. To do this, use the appropriate method.
Windows 98 Second Edition CD-ROM
Insert the Windows 98 Second Edition CD-ROM in the CD-ROM or DVD-ROM drive, and then at the command prompt type the following lines, pressing ENTER after you type each line, where cd-rom is the drive letter of the CD-ROM or DVD-ROM drive:
c:
copy cd-rom:\win98\smartdrv.exe
copy cd-rom:\tools\oldmsdos\xcopy*.*
Windows Millennium Edition (Me) CD-ROM
Insert the Windows Millennium Edition (Me) CD-ROM in the CD-ROM or DVD-ROM drive, at the command prompt type the following lines where cd-rom is the drive letter of the CD-ROM or DVD-ROM drive, and then press ENTER after you type each line:
c:
copy cd-rom:\win9x\smartdrv.exe
extract cd-rom:\win9x\win_17.cab xcopy.exe /L c:\ xcopy.exe
extract cd-rom:\win9x\win_17.cab xcopy32.exe /L c:\ xcopy32.exe
extract cd-rom:\win9x\win_19.cab xcopy32.mod /L c:\ xcopy32.mod
Hard disk
At the command prompt, type the following lines where drive is the drive letter of the hard disk where Windows is installed, and then press ENTER after you type each line:
c:
copy drive:\windows\smartdrv.*
copy drive:\windows\xcopy*.*
Eject the Windows 98 or Windows Millennium Edition (Me) CD-ROM, and then insert the Windows XP Professional CD-ROM.
Copy the I386 folder and all its subfolders to the hard disk. To do this, type the following lines at the command prompt where cd-rom is the drive letter of the CD-ROM drive, and drive is the drive letter of the hard disk, and then press ENTER after you type each line:
smartdrv
xcopy cd-rom:\i386 drive:\i386 /e
Restart the computer, and then start the Setup program again.
When you receive the error message, click Browse, and then type the path of the I386 folder on the hard disk.
Note You may be prompted several times for the location of this folder. If Browse is not available, see the "Hard disk formatted with NTFS file system" section.
Hard disk formatted with NTFS file system
If the hard disk is formatted with the NTFS file system and you are upgrading an earlier version of Windows, use one of the following methods.
Method 1
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows
When you receive the error message, press SHIFT+F10 to start a command session.
Type regedit.exe, and then press ENTER.
Click HKEY_LOCAL_MACHINE.
On the File menu, click Load Hive, and then load %Windir%\System32\Config\System.sav.
When you are prompted to specify a name, type Test.
Locate and then click the following key:
HKEY_LOCAL_MACHINE\Test\ControlSet1\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Delete the UPPERFILTERS and LOWERFILTERS registry keys.
Repeat steps 6 and 7 for the other ControlSet# keys under the Test hive.
Click File, and then click Exit to quit Registry Editor.
If the path in the error message is the correct drive letter for the CD-ROM drive, click OK to continue the Setup program.
If you receive the error message again, the Setup program cannot correctly read from the CD-ROM drive, or the path information is incorrect. In this case, restart your computer and let the Setup program resume.
Method 2
If you cannot start Regedit.exe at the command prompt, and there is another available partition where you can install Windows on the hard disk, follow these steps:
Install Windows in the other partition.
Start the new installation of Windows, and then start Regedit.exe.
Follow the steps in method 1, but load the System.sav hive from the original Windows folder.
Method 3
If you are not using a retail Windows XP CD-ROM with a hologram (for example, if you are using a burned CD-ROM), try to run the Setup program from a retail CD-ROM with a hologram. To verify this, start the computer by using Recovery Console, and then check the C:\$win_nt$.~ls folder. Look for the Asms folder. If the folder is missing or the files that it contains are zero bytes, the CD-ROM was not burned correctly.
For additional information about how to use Recovery Console, click the following article number to view the article in the Microsoft Knowledge Base:
307654 (http://support.microsoft.com/kb/307654/ ) HOW TO: Install and use the Recovery Console in Windows XP

Apr 27, 2010 | Microsoft Windows XP Professional With...

2 Answers

How do I format my laptop using the recovery disk???


hi there, here's the step by step procedure for reformatting.

1. insert the recovery disk first to your cd rom
2. restart pc and keep on tapping the F12 key
3. once you are prompted for boot options select your cd/dvd rom drive

your computer will now boot up from your cd rom and will initialize the setup.

Apr 21, 2010 | Acer Aspire 4720 Notebook

1 Answer

My hard drive burnt out. The hard drive test says failed and the operating system won't boot. I placed a leftover hard drive from my Playstation 3 into the laptop and now it says no operating system found....


Try the recovery console from a windows xp recovery/install disk:
To run the Recovery Console from the Windows XP startup disks or the Windows XP CD-ROM, follow these steps:
1.Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.
Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted.
2.When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
3.Select the operating system you want to repair (you may have only one option).
4.When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.
5.At the command prompt, type the appropriate commands to diagnose and repair your Windows XP installation. From here I would try "chkdsk /r" and "fixboot"
For a list of commands that are available in Recovery Console, type recovery console commands or help at the command prompt, and then press ENTER.
For information about a specific command, type help commandname at the command prompt, and then press ENTER.
6.To exit the Recovery Console and restart the computer, type exit at the command prompt, and then press ENTER.
Once you've done this restart the computer and see if it boots up.

Apr 08, 2010 | HP Compaq Presario V6000T PC Notebook

2 Answers

How can you use the recovery disk in drive D ?


It is referring to using the recovery disk in the cd/dvd drive. When you purchased the computer it should have come with a set of recovery disks (some manufatureres do this by installing a recovery partition). If you did not get a set of recovery disks with this machine, you need to use the recovery partition.

Nov 08, 2009 | Dell Inspiron 1525 Laptop Midnight Blue

3 Answers

I have another computer that won't start. the screen says - missing \windows\systems32\config\system use original setup cd rom select r to start repair I tried but it doesn't work


you need bootable windows disk or recovery disk.
Then set first boot device as your cd or dvd rom.
when you power up the computer press F1 or F2 or "del" key to enter in bios then go to boot option then save settings.
thenh put cd in cd /dvd rom then it boot with disk.
Then it load some file wait for 5-7 minutes then it gives screen then press enter.
then followe the instuction.

Aug 08, 2009 | Computers & Internet

2 Answers

Can't find DVD drive under My Computer and regedit fix doesn't work for it


you may have to check the registry manually and if this will not work, you may have to reinstall windows.

1. click start > run > regedit > ok.
2. In Registry Editor, expand the following registry path:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class

3. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.

4. Delete Upper and Lower Filters. (If only one is availabel, that's fine).

5. Restart system and check your drive again.

NOTE: Make sure to do this correctly or else, system will not load to windows.

If manually deleting upper and lower filters will not work then you may have to backup your files and reinstall windows.

Aug 26, 2008 | Toshiba Satellite A70 Notebook

1 Answer

My Toshiba Satellite 1115-S103 will not recognize the DVD-ROM


get a match stick and grab a gasoline and wallah instant new laptop..

Aug 14, 2008 | Toshiba Satellite 1115-S103 Notebook

1 Answer

A DVD-ROM problem


Find a technician who can do it for you - or if you are conversant with computers you get an eternal dvd rom Drive and use it. Have you tried the floppy drive if your computer has any? or the flash disk?

please try one these options.

Dec 31, 2007 | Toshiba Satellite A60 Notebook

Not finding what you are looking for?
Toshiba Satellite A70 Notebook Logo

120 people viewed this question

Ask a Question

Usually answered in minutes!

Top Toshiba Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18381 Answers

k24674

Level 3 Expert

7993 Answers

Are you a Toshiba Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...