Hi and welcome to FixYa, I am Kelly.
Here is the Service Manual:
http://www.precisiontemp.com/Manuals/RV500_Service_Manual.pdf
Before you troubleshoot inside the unit do the steps in para 3.3 page 7 of the manual to make sure you have good power.
There is a testing procedure on page 39 that should cover everything stated below.
Do the flow-meter check para 4.2 page 12.
Do the thermistor tests para 4.5 page 12. (See figure 5 page 18 for resitance readings)
Page 19 will show you test points on the control board.
DO NOT do the auto-calibration procedure para 4-15 page 38 until you know you have corrected the problem.
This should help you resolve the problem.
From here I think this is related to the flow-meter as you have no other failures. If there is debris in the flow-meter assembly and it stops turning / measuring flow rate due to debris; you will have the symptom you describe.
Thanks for choosing FixYa,
Kelly
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