Hi from retired Englishman in SW France,
This is a common problem with many machines.
I suspect that it is the conditioner/softener tray which needs a thorough clean, paying particular attention to the sentences in BOLD ;-0)
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Remove the complete drawer. To do this you will have to do one of the following-
One of those should enable you remove it
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Once out identify which tray is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.
If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C
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