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you need to unplug ever cable you have and every accessory you have. Unplug adapters memory units hd inter coolers every thing. let it sit for 10-15 minutes. Plug everything back in then press the button to open the tray to turn it on then put in a different game keep it open . Then when the menu comes go into a program so you can't see play game or close tray. Then when you are in the right place close the tray and it should load. This worked for me 2 times.
The tray component gears were probably stripped and the tray is now shifted vertically to high or low. Because when the tray moves back and forth the inside eye set up moves into the disc to hold it. Solution Have X-Box fix you problem for around $80 or less. Call 1-800-4MY-XBOX. They will send you a postage paid box. Also check to make sure nothing lose was in the xbox and also try to slam the door hard over and over as it try to slid in itself.