Hi there.
With regards to your brand new fryers, I'm sure that the manufacturer has warranty parts and service policy that deals with your present problem. You have to communicate with them to know how far you can go in troubleshooting the equipment, most manufacturers will void the warranty if the equipment is tampered.
Just make use of the warranty.
Visit http://www.imperialrange.com for fryer Owner's Manual and for the location of the nearest distributor in your area.
Regards.
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