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This problem has plagued me for a very long time. The issue is that the printer head is "glued" in the resting position under the guard of the printer, so you can't remove the ink cartridges to clean it. Solution is to (I know this sounds stupid, but it works) turn the printer on the side where the printer cartridges are (if they are stuck on the left side, turn the printer on its side so the cartridges are on the bottom). Turn the printer on, and the cartridges magically start moving! I guess there are some sensors that get tricked out when you tip the printer on its side. If the cartridges are still stuck, click the "ok" button, and before it gets a chance to see if you actually fixed the problem, turn the printer off using the power button. It takes a long time, but you should see the ink trap lower (release the ink cartridges) and the ink cartridges start moving to prepare for shutdown! Grab the cartridges when they move out of their hiding place and don't let them go back until you clean the print head so it doesn't get stuck again. Remove the ink cartridges, then push the grey tab to release the print head. Wipe the bottom of the print head clean with rubbing alcohol (it will have a lot of gooey - sticky ink stuck on the bottom). I used nail polish remover since I didn't have rubbing alcohol available. You can also wipe down the ink pad which is where the ink cartridges were previously jammed to clean up more of the mess and prevent this sort of thing happening again too soon. Good luck!
How to replace the ink cartridges on a Dell All-In-One 948 Inkjet Printer
1. Turn the printer on.
2. Lift the printer unit.
3. The ink cartridge carrier moves and will stops at the loading point unless the printer is busy.
4. Press down on the ink cartridge lever to raise each ink cartridge lid.
5. Remove the old ink cartridges from the printer.
6. If you are installing new ink cartridges, then remove the sticker and transparent tape from the back and bottom of each ink cartridge.
Note: If you are wanting to print photos you will want to install a photo cartridge along with the color cartridge. Also if you are switching between the photo and black cartridge but they still have ink in them be sure to store then in an air tight container so they do not dry out.
7. Insert the new ink cartridges. Making sure that the black or photo ink cartridge is secure in the left ink cartridge carrier and the color ink cartridge is secure in the right ink cartridge carrier.
i did this once...turned off the printer. open the cover, pull the belt drive of the ink cartridge out to the left side, replace ink cartridges and switch on the power. i hope this will help you. i am not an expert printer technician, just have to do it myself at times as we do not have any canon service centers here in an island in the west coast of africa.
Try this procedure: 1. Open printer lid so cartridges move to center of carriage.
2. Lift clamp and remove black or color cartridge from the holder.
3. Place cartridge on table with copper contact strip facing you.
4. Carefully place a strip of clear plastic tape over the four contacts on the upper left corner of the cartridge.
5. Reinstall cartridge in printer and close lid. Wait until cartridge returns to parking position.
6. Open lid and remove cartridge again. Remove tape from left side and
place tape over four contacts at upper right corner of cartridge.
7. Reinstall cartridge in printer and close lid. Wait until cartridge returns to parking position again.
8. Open lid again, remove cartridge, remove tape.
9. Reinstall cartridge and close lid.
Printer will now recalibrate. Once the process is complete the ink level meter should be reading full again.
I hope this helps, if so please rate our solution.
From older Epsons: If the ink cartridges are empty (red light on), hold the ink switch 3 seconds to move the print head to the left. If they are not empty, hold paper switch until print head moves left. Once you remove a cartridge you can't reuse it, even if there's ink in it according to Epson.
There is no way to reset the ink levels on this cartridge type yet. Any replacement chips on the internet are violating patent law. Once the chip tells the printer it is empty it will not print no matter how much ink is left in it. There is always a lag time between the introduction of a new cartridge type and the ability to fill it properly. For refills I would recommend Cartridge World when this cartridge type can be refilled.
Replacing Ink Cartridges
Turn on your printer.
Lift the printer unit.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.
Press down on the ink cartridge lever to raise each ink cartridge lid.
Remove the old ink cartridges.
Store the cartridges in an air-tight container, such as the storage unit you received with your photo cartridge, or dispose of them.
If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge.
Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier and the color ink cartridge is secure in the right ink cartridge carrier.
Snap each lid closed.
Close the printer unit.
An alignment page automatically prints.
Turn on the printer.
lower th epirnter's output tray, pull out the extension, and open the cover.
press and release the ink button.
if your ink lights is on or flashing, the printer head moves to the left, and the cartridge that need to be replaced stops under the ink out mark.
open the cartridge cover
Pinch the back tab of the empty cartridge as your left it out of the printer.
shake the ink cartridge 4 to 5 times while it is still in the package. unwarp the new ink cartridge and lower it into the holder. Push down gently until the cartridge is firmly seated.
repeal the procedure if more than one ink cartridge is out.
close the cartridge cover.
close the printer cover and press the ink button.
The green power light flashes and the printer makes noise. charge takes about a minutes. When it's finished, the green power light stops flashing and stay on, and the red ink light should go out.
u first open ur printer top cover its automatically the cartridges will come to middle (or) in system go to printer option in douple click there is some options like vlack and tricolour just click it follow the rules