Question about NetGear WGR614 Router

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Disconnects from internet when recieving phone calls

Router drops internet connection when getiing calls on wireless phone....any help?

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  • leon_laskows Aug 27, 2008

    cordless house phone...we have to unplug the router for a few min. then plug it back in so it resets, and it doesnt happen all the time

  • Jon Amburn May 11, 2010

    Cell phone or cordless house phone?

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  • 15 Answers

If you have DSL, make sure you have line filters on everything that has a phone line; phones, fax, satellite boxes, everything.

Posted on Aug 27, 2008

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Since getting a new Dell laptop and Linksys E1000 (also have HP desktop), my internet connection keeps dropping (no problems ever before)- sometimes I can stay online for 2-3 hours or it can go in 15...


Hi,

we need to first figure out whether it the modem or the router which is dropping the connection.

Please connect one of your computer directly to the modem, by pass the router and access the internet. If the connection drops then its the modem which is dropping the connection and you need to contact your isp to check it.

If the internet works fine directly with the modem then its your router which is dropping the connection. To fix the router we can upgrade it firmware.

To upgrade the firmware please visit the link below;
http://homesupport.cisco.com/en-us/wireless/linksys/E1000

Note; If you are not comfortable upgrade the firmware then don’t do it. If not done properly then it can damage your router.

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you need to configure the dsl modem to be on bridge mode after you did it successfully. that is the time you configure your d-link for you to connect to the internet.
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When I recieve a phone call through my comcast phone, it disconnects my wireless on my Belkin


I assume you are using a Comcast modem that you plug your phone into.

Does a wired connection to your router work when you get a phone call or just wireless the wireless is cutting out? If both cut out then this problem is on Comcast's side. You can call them using 1-800-COMCAST to have them fix the issue.

If the wired connection works but wireless does not, I would guess you are using a cordless phone that is running on the same frequency your wireless router is. If this is the case, you can change your router's configurations to operate on a different frequency. This can be done by opening up your internet browser and entering the router's configuration menus by using a URL(address) of 192.168.1.1 (possibly 192.168.0.1). Once you are in the configurations, look for options for wireless frequency and change them to something else.

If this does not work, I would suggest calling Comcast because the problem more than likely resides on their end.

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Try to change the channel of the router. If you are using a cordless phone, you need to change it to a handset phone because that will cause interference and it will drop your internet connection

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May be your router internet settings has been wrong. you must reset the router settings by clicking the router reset button. Pls locate the button and then put the internet cable into router internet port.

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One simple solution, can you try using the router on another ISP connection (at your friends' place possibly?) This will rule out the possiblility of your ISP fault saving you $65 straightaway...

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Go to Parental Control after logging into 192.168.10.1. Then make sure you have allowed the MAC addresses of the wireless clients ( machines). Reboot the router one after making any changes.

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When you say home bases, i assume you mean desktop pc's. If the channel you mention is the channel that the router works off eg channel 11 then all wireless adapters have to be set to channel 11, or the same channel as the router. The reason for one disconnecting from the internet will probably be the adapter losing the signal because of obstacles like walls and doors, as if the signal gets too low then the reciever cannot connect properly with the router, hence dropping the connection. Try the router in a different higher position or at a phone socket nearer the troubled pc. The connection accross the network should be atleast good and at 54 MBPS, anything less may not connect properly. The laptops will tend to have a stronger connection as most have a signal up booster built in the screen.

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