Question about Brother IntelliFAX 1940CN Plain Paper Inkjet Fax

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No dialing tone, for fax - 1940cn

No dialing phone, put a phone into the fax line and the line works, bought new cables but still no dialing tone, the fax will copy but will not send or recieve.

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  • 3,085 Answers

Are you plugged into the LINE port?

Posted on Jun 24, 2009

  • Leroy Elliott
    Leroy Elliott Jun 27, 2009

    Test the phone line with a regular phone and listen for a dialtone

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Remove the phone line from the back of the fax and connect a standard phone (not a business PABX or PAX system phone) to the line. Ensure dialtone is available. (Make sure in doing this that you are also testing the cable from the phone socket to the fax). If no dialtone, replace cable or fix line.

Check that the line is connected to the 'line' port on the fax, not the 'phone' port.

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Hi sythonk
1. Make sure you have a telephone cable connected the jack labelled "LINE" on your brother machine.
Go through the Menu on the LCD, Initial setup, dial tone, choose the correct dial tone PULSE or TONE.
Exit from the menu.
Pick up the handset on the fax machine, and dial your nuber to make a phone call. (To send a fax, dial the number without lifting the handset.)
Hope this will work for you. If it solved your problem, give a please rating
Cheers
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Sep 06, 2009 | Brother Office Equipment & Supplies

1 Answer

Fax 1940cn cannot send or receive


check your telephone line may getting dial tone ,if not , repair it and check again.If you are unable to send or receive a fax message , that your fax machine line card is faulty.

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Check to see if you have a dial tone. If not, plug a regular home phone into the jack in the wall and see if you can call it or dial out. You might have a dead phone line.

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it sounds like you may not have any dial tone. the hiss [white noise] you are hearing is from the dsl modem.try plugging a regular corded phone into the jack to check for dial tone.if there is none,call your phone company.also try plugging the fax machine into another jack where you know there is dial tone.
good luck
wg

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