Question about Brother IntelliFAX 1940CN Plain Paper Inkjet Fax

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No dialing tone, for fax - 1940cn

No dialing phone, put a phone into the fax line and the line works, bought new cables but still no dialing tone, the fax will copy but will not send or recieve.

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  • 3,085 Answers

Are you plugged into the LINE port?

Posted on Jun 24, 2009

  • Leroy Elliott
    Leroy Elliott Jun 27, 2009

    Test the phone line with a regular phone and listen for a dialtone

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I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

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My fax won't send-- it says there is no dial tone? I have checked that it's plugged in??


Hi first unplug the fax and plug in a phone handset if you get a dial tone you will know its not the phone Co. fault next the cable that connects the fax to the phone line socket must be the one that came with the fax when new as not all of the cables will work on all fax machine for instance a panafax cable will not work on a brother fax.
If the cable is ok then you are left with a modem fault and its probably time to replace the machine

Mar 07, 2011 | Canon PIXMA MX310 All-In-One Printer

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Fax wont' go through. Plugged phone jack into phone line and when I try to fax it doesn't connect. Any suggestions? Thanks


Can you receive any faxes. Run a Fax Test from the Tools menu. Is the problem with only one fax receipient? (Check the phone number and make sure they are set to receive. I have dealt with one fax receipient where the call-waiting service caught the fax call.)

Does the Fax see a dial tone? If there is no dial tone, use a single line phone (corded) to listen for a dial tone at that jack. If there is no dial tone, check the incoming service for a dial tone. (If you have no dial tone at all, contact your service provider.) Try a new phone cable (2-wire RJ-11) Try calling the number from another phone line with the single line phone attached. If the phone doesn't ring with a new cable, check your wiring and then contact your provider. Is the signal analog or digital (the all-in-one is designed for digital)?

Go back through the fax settings and set it as directed in Step 2 here: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458259&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=3643612 . You need the fax error reporting setting.

Disconnect any items that are plugged into the 2-Ext port.

Try reinitializing the unit. Unplug the power cord with the unit on. Make sure that the phone cord is fully seated in the 1-Line port. Then reconnect the power cord.

Try resetting the all-in-one, this may require 2 people. With the printer on, unplug the power cord and wait at least 20 seconds. Press and hold # and 3 while plugging in the power cord. Release the buttons after the unit starts up.

If none of these steps help the unit may need service.

Cindy Wells

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1 Answer

I moved my printer and phone line around and I can't get the fax to work. My question is which one do I plug into, EXT or line?


Make sure that the line has dial tone. Use an ordinary phone to test the cable for dial tone. On your fax machine, plug the phone cable into "line".

May 13, 2010 | Brother MFC 240C All-In-One InkJet Printer

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None of our faxes are going out and we receive error number 87


set the fax so you can hear dial tone... if no dial tone then check the fax line.... if fax line plugged in... plug it out of the fax and plug into a phone... if still no dial tone then change fax cable... if dial tone... then call your cell... if static... fax wont work call phone company... if you get a funny signal call phone company...

Dec 10, 2009 | Office Equipment & Supplies

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Can't send or receive fax hagans@loadednet.com.au


Check the cable, i.e. plug an analogue phone into the cable and listen for a dial tone. If none, are you plugged into a digital line?

If a dial tone is heard, is it an intermittant dial tone (message waiting) because this can stop the fax from working. If so, resolve this and try again.

Do you need to dial a number to get an outside line? If so this needs to be entered before the fax number on outgoing faxes.

Nov 17, 2009 | Canon MP830 All-In-One Printer

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Fax 1940cn cannot send or receive


check your telephone line may getting dial tone ,if not , repair it and check again.If you are unable to send or receive a fax message , that your fax machine line card is faulty.

Apr 22, 2008 | Office Equipment & Supplies

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