Question about HP LaserJet 2840 All-In-One Printer
Scanner error 5 turn off then on.....
How can i fix this problem?
The error your having caused by the scanner assembly in the Auto Doc Feeder. The part is not real difficult to replace however it is not cheap. Here's the part number: Q3948-60191.
The part is available through HP online at http://partsurfer.hp.com for $130.76 plus shipping. It is also available (probably a little cheaper) from Seattle Platen, Dale - 1-800-221-2388.
We have been sucessful a couple times in disassembling the lower (scanning) section of the Auto Doc Feeder and thoroughly cleaning all mirrors and lenses. It's about 1 in 8 that will clear up the issue. Replacement is 100% cure.
Here's a free copy of the HP 2820/2840 service manual that will help you in the disassembly.
Hope that helps solve your printer issues. :)
Posted on Sep 10, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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