I read on another forum is to turn your stereo level for the sub all the way to max then dial back the level on the sub to desired level.
I dont have a solution, but Im having the same problem, and so is someone else:
http://www.avforums.com/forums/speakers/1205745-boston-acoustics-soundware-xs-5-1-review-6.html
Bad batch maybe? Lets get your input and maybe we'll get to the bottom of it.
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