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Lines on scanned and copied documents is usually caused by something on the scanner glass such as ink, correction fluid or trash. Open the top of the printer and clean the scanner glass surfaces with windex and paper towels. See this article for more details:
Are you sure that there is no lines when you make copies?Because the scaner is used when you send faxes and when you copie, if sensor is bad or dirty lines would be wissible. Clean it very well, with strong detergent, but in small amounts.Scratch the stains from corctour or similar...
Most likely a fax has been sent or a page copied with 'white out' (Liquid Paper), still wet on the page. As the page feeds over the scanner, (a narrow strip of glass that runs across the width of the page along the feed path) the wet liquid paper comes off on the glass as a thin line and dries. Thereafter, when copying, scanning or sending a fax, the scanner light does not go through the liquid paper streak and the result when printed is a thin vertical line that runs the full length of the page. If this is the cause you will also find that faxes you send to other people will also have this line (although faxes you receive are not affected by this problem with your machine).
To fix the problem: follow the path that the paper travels when sending a fax or making a copy, until you find the scanner (narrow glass strip). Take a clean, soft cloth and a small amount of methylated spirit (or white spirit) and remove the now dried Liquid Paper from the glass. Clean the whole strip ensuring that the glass is left clean and dry.
Vertical lines on the copy usually indicate a dirty drum or Corona wire. The Corona wire should be cleaned each time you replace the toner cartridge. This is done by moving the Corona tab back and forth across the wire several times to clear it of debris. You may also want to check the drum for debris. Holding the copied page to where it feeds out and lining up the line or mark on the page will give you an idea as to where the dirt may be. Best of luck with your printing issue. Greg
Clean the optical section(glass,mirrors,lems)Verify the paper dust on the edge of the cleaning blade,if the OPC drun scratched or the fusing hot roller scratched.Press the cleaning blade release lever down several times.Make a copy and stop the machine when the paper reaches the transport section.If the lines appear replace the OPC drum.After replacing the drum perform the Drun initial setting,Light Intensuty Adjusment,ADS voltage adjustment,Vsg adjustment.
You have something on your "scanner glass", the narrow piece of glass that the scanner "looks" through during adf use. Get some window cleaner or rubbing alcohol and clean it with a damp cloth. Often, it's correction fluid (Liquid Paper). A little dot is all it takes because the paper is traveling across the dot, effectively drawing a line down the length of the page.