Hi there,
Sorry to hear you're having difficulties with your DC07. If the brushbar in your cleaner doesn't seem to be rotating, please check you have the brush control set to 'Carpets', as it won't rotate when set to 'Hard floors', or if the cleaner is standing in the upright position.
If the brush control is set correctly and the brushbar still won't turn, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).
Kind regards,
Jack
Dyson Online Customer Support
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