Thanks for the info. but i've given my case to the attorney @ the dallas law firm who's handling the class action lawsuit. i have made 4 attempts and have been denied everytime with the same excuse "tv is too old" and no prior service. i'll let the attorney's handle it along with several other unsatisifed Hitachi owners. but thanks for the info. i'll forward it to the law firm handling the case.
I had whole redish/pinkish screen on my 50v500 starting a few days ago, then I read through each of the threads on this site for the samilar problems on my model. I found TVtechmaniac's solution (pasted below) solved my problem. Thank you TVtechmaniac!
Enter the I2C Service Menu, be sure the power is OFF. 1.On the front control panel, press and hold the INPUT button. 2.Then press the POWER button for two seconds. 3.You may keep the INPUT button depressed until you see the OSD with the Service Menu displayed. 4.If you don't see the service menu, please repeat Process making sure you wait until the Power blinking LED stops. 5.Execute the Memory Initialize operation after the adjustment values have been written on a sheet of paper. Highlight “MEMORY INTI”, arrow to the right andholdthe button to the right (approx 5 sec.) until a check mark appears in the box.This activates the Memory Initialization. 6.After the Memory initialize operation has finished (10~15 sec, the channel will revert to CH 3.) the pink image symptom should be fixed. 7.Write back the adjustment values from your notes to their respective adjustment parameters in the adjustment mode. (In other words, set the Data Values back to the the Data values written down before the Memory Initialization procedure). NOTE: Make sure the SELECT Button is pressed on remote after every change to the values. Failure to do so will result in the data values not being changed. 8.Exit I2C menu. Press exit repeatedly until you go back to the normal picture. 9.Turn the set off-on andConfirm the picture remains in a good condition. BE SURE TO COPY DOWN DATA SETTINGS BEFORE INITIALIZING I2C SETTINGS
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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THIS IS A VERY COMMON PROBLEM IN BOTH THE 50V500 AND 60V500---IT IS A BAD OPTICAL LIGHT ENGINE---MAJOR PART---WHOLESALES FOR OVER 600 DOLLARS!
IF YOU HAVE AN EXTENDED WARRANTY---GET IT IN FOR REPAIR!
There are already several class action lawsuits in several states concerning this problem in this model.
What happens is the lamp the set uses damages lens etc inside the light engine--the engines are now being sold on an exchange basis and are all rebuilt units---that are supposed to not have the same kind of problem as the early ones.
If this helps you, rate this solution as I do this here for FREE.
Lots of their sets had this problem(sony also has the same problem and they now cover the engine for 3 years) I have learned after being in this business for over 30 years---people who take no for an answer do not get anything---keep going up the chain of command and keep of record of who you talk to with date, name, etc If you spend enough time on the phone you may get somewhere--you have nothing to lose by trying. If you paid for the set by check or credit card you should be able to prove you paid for it and when.
Have an extended warranty like me, well even though i did purchase one I still am pissed. I paid $3300 for this set 60v500a and like I suspect many the red cloud just crept up on them until it became a real nusiance. I called Hitachi first but they were unwilling to help at all and tried to tell me it was the bulb, thank god for the internet or I might of believed them (-$400 out of pocket because warranty doesn't cover bulbs). Went to the lawfirms website and sent an email to add me to the many names in the lawsuit hopefully will hear back from them. Was pissed to find out that the repair shop is going to replace the light engine with a refurbished part. Didn't buy a refurbished TV but get a refurbished part well will be keeping a close eye on any red clouds in the future considering I still have a year and a half left on the warranty and will be complaining of any problems. For all others I will be asking the repair man if this is a common problem to share with others. I hope the lawyers hold Hitachi responsible for this, got a lotta nerve selling defective junk to consumers but corporate greed knows no bounds i guess.
i had similar problem with my t.v. got no where etc..etc..until I read a posted letter giving out the nuumber 1 800 654 7013. got no where with person answering the telephone....asked for supervisor.....he was busy....i thought sure....he'll get back to me....sure.....to my surprise..Ron Johnson....got back to me in five minutes....and it was all uphill from there...i had done my home work and read all the letters and complaints..same as mine...so i knew this was an on going problem...Mr.Johnson was the BEST supervisor I had ever spoken to .....he listened to me and at no time did he put me down. Followed what he said to no and I know have a new light engine free from Hitache and just paid for the service man. ...by the way my tv. was also 4 yrs. old
i have repeated this info on every forum i have found whith the applicable problem, hopefully if enough people join in and spread the word we can do something about this, i for one am sick of getting taken by big companys, keep spreading the word as will i thanks for getting back to me
i talked to them today, apparantly they are only takeing cases with problems in the first year of ownership, but being a ligitiamate suit, it might help push hitachi to help us out, i am going to try to call back and use this info as leverage to get a new light engine. if i have any success ill let you know
This is usually not a repair a layman is able to do
as the ammount of plugs and wiring that go with it.
also the tubes have to be set up after installation .
The actual problem may be the red driver transistor or a cold solder joint.
I recommend a tec. to repair it.
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