Red status light came on red and toner light --orange
Put new toner in --no fix. Have tried factory reset --no help Have tried several peoples solutions i.e. remove cartridge push go 1 sec instal cartridge keep door open push go button 1 sec then close door push go again --no joy. do you have any ideas please
Re: red status light came on red and toner light --orange
I have solved my own problem, I have a second identical printer that just developed the same problem, so this seems like a common problem. The solution was to replace the "toner sensor pcb assy" model # lj9935001. It is located in the left side panel which is easily removed (2 screws), I had it replaced in half an hour and that was the first time. It clips in ,the wire needs threading a little then then connector . if you take your time and think it through it is easy then turn it on and presto nothing but green status light. costs $18.50 with shipping ground. Contact Brother 901-379-1000, get customer service and ask for parts dept. Best of luck.
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Are you using a factory new ink cartridge?
Please consider the following:
If you are using a refilled or third party cartridge that may well be your problem.Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead.
If you are using factory new cartridges, then please call the manufacturers Technical Support for assistance with the warranty on the cartridges
Try this.. 1: Turn off power and remove toner/drum 2: Tape the little spring loaded lever just inside the printer on the upper left hand side in the *DOWN* position! Do not replace drum yet and... 3: Turn power on to printer and let it cycle. Status/Toner lights will come on as usual. 4: Turn off printer, remove tape from lever, replace drum and turn back on.
This problem you are getting is to replace the toner cartridge. Have you recently changed the drum unit as well. If so exchange it back to the other one.
After installing new toner or full toner cartridge and removing the yellow plastic cover press the go button this should start the printer on a cycle and add the toner. If this doesn't work then the toner sensor has malfunctioned and will need replacing. This will in turn out way the cost of a new machine.