Over 2 months ago I started having issues of losing connectivity of my verizon dsl. I would reset as they said and it would be fine, for a while. The one Sunday of all days, the modem would not reset and I got all red lights. SO I call in, they say push reset button and soon and further yakityyak, nothing works. they say buy a new modem but I have to wait til monday. I say nope, going to town to buy one and of course no one in town has one, not even radio shack. they say I have to get it from dsl provider directly. I come home very disgruntled, take old modem apart and plug it is. Viola it works. but intermittent connectivity issues continue. Next Sunday, same thing. DSL goes out. I call they INSIST it is the modem, so I drive 30 miles to a town that has a circuit city and but this fancy GT&704WG for 100 bucks. And gues what? It did not reslove the issue. Now a month later, I even had my phone line dry looped and I STILL lose connectivity on and of all day long. I say itis int wiring, they say no and wont come out and fix it. Can ANYONE here be helpful before I go postal on Verizon? Please I beg!
I've been having the same problem. This is how I fixed it (might not be your problem, but worth a try). Open Internet Explorer, and go to 192.168.0.1 - once there, go into Advanced Setup. Click on WAN IP on the left, MAKE SURE that you are obtaining your IP address through DHCP. For some reason this was set to PPPoE. I think it re-sets itself when we unplug the thing, or tinker with the settings out of frustration. Like I did !! Good Luck
This issue drove me nuts for a while. I too have verizon dsl and use a verizon branded actiontec router (gt704wg).
The problem has to do with DNS configuration. Not exactly sure what the true root cause of the issue, whether with the Router / Firmware or on Verizon ISP side, but I figured out how to make it work.
DNS is what translates internet IP addresses such as http://220.127.116.11/ into recognizable Enlish language terms (http://www.espn.com). When you type espn.com into your browser, your request travels out to a DNS server somewhere which performs the translation into the numbered IP address and directs you to the appropriate website. The problem you are having is that your requests aren't finding a DNS server to do the translations...
You can test this by trying: http://18.104.22.168/ in the browser URL hich should resolve to espn.com. If the website resolves, it means your internet connect is working and proves it is just a DNS issue.
If this is the case, then there are a few possible places where a faulty DNS configuration setting might be causing an issue. (Local PC, network router, ISP).
Try configuring your router to use static DNS : using the following address for DNS servers: 22.214.171.124 and 126.96.36.199
more useful info here: https://www.opendns.com/homenetwork/start/router/
If that doesn't work, you can hardcode the addresses on you pc by going to: network connections > select the connection >properties > Internet Protocal (TCP/IP) > properties
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if you given parallel connection to phone means u have to use one filter for phone and dsl . in that filter 3 plagin will there 1-line in,2-phone,3-dsl or mdem. give connection to 1-direct wire comming for outside, 3- dsl modem, use 2- give parallel connection. if u not done this means when u pick the phone connection will get dropped. still go to this page http://www.rajasthan.bsnl.co.in/main/trsh.htm or call me 9740575949
Your problem definitely sounds like an intermittent connection problem. It can either be one of two things. #1. You have a defective modem, or #2 It's a network problem. I will definitely go with #2. Here's the thing. The problem you have is very very very common not only to Verizon DSL customers, but also to other Internet Service Providers as well. The best way to fix the problem is to understand what's causing the problem. There are two types of intermittent connection problems. The first is Intermittent Sync. You'll know if you have this problem because the DSL light will be blinking everytime you get kicked out. That means there's no internet connection, The modem cannot detect and establish a connection with the Central Office. The second is Intermittent route (which I know is you're problem), The DSL light is steady, but the Internet light almost always turns OFF or turns RED. The only way to fix this problem is to coordinate with Verizon. The reason is because the problem is outside your house. The long cable lines, the drop wire, the cables that passes through from the Central Office to your House can all be damaged, If that's the case, then a technician is required to go out and fix the problem. Don't worry about calling Verizon, this is a network problem and you won't be charge for anything. I know losing internet connection is very frustrating. Give your ISP a chance, they will definitely fix the problem if you give them the opportunity to do so.
i worked for verizon for two years and I encounter this problem many times,to tell you honestly,its not with you internet connection since if you'll notice,while you are connected to the internet and you make a call or call someone,its interrupted... Obviously,its the phone itslelf,the signal comng from the phone is different from the signal of the internet...thats the reason why you need a modem to convert the signal coming from the phone line to make it work for internet,,,what I suggest is you change the DSL plan from the Dry Loop to the regular dsl with the phone...
It might be that you have a voltage drop. I noticed that this modem is very sensitive to voltage 'dips' and it will 'reset' itself if even the slightest dip in power hits it.
I have a A/C that sucks power when it cycles and every time it does I lose the internet connection. So I set up a 12 volt battery with an DC to AC inverter and run the modem off of battery power.
Ok right I love these issues.
Here we go!!
First I want you to determine if this is a no sync issue or if this is a no route issue. Know this is the difference between working with Verizon or working with Verizon On-Line. If you have a sync issue which means the DSL light is off or blinking, this would be a Verizon proper issue and is easy to have fixed, however if the DSL light is on and the internet light is off this means that you have not received a PPPoE derived address and thus while you have DSL (Digital Subcriber Line) sync you do not have connectivity to a gateway router to route you to the Internet.
I want you to log into you DSL modem (http://192.168.1.1) then using your login ID and Password the one you configured for the Router not Internet access. And the go to the screen that show your DSL connectivity see if it is up or down *Remember DSL refers to the layer 1 connectivity, and PPPOE refers to the layer 2 connectivity".
If the DSL light is on this meaans that you have to call verizon and say "My DSL light is on, but I am not getting an IP address which means my layer 1 connectivity is working, but my layer 2 PPPOE connectivity did not provide the platform for my layer 3 level to be built". so this now becomes a task of troubleshooting the layer 2 systems (PPPOE server, and IP Address delivery systems, and Redback SMS). Instead of a half hour of "is your modem plugged in".
If your DSL light is off then your layer 1 systems are not working this could be anything from your modem to the ASAM ( ATM Subscriber Access Multiplexer ) system or DSLAM (Digital subscriber Line Access
In any case if the DSL light is off they just have to figure out why. This can be done at the central office by disconnceting your cable and pair and trying to sync up at the vertical shelf (Ca/Pr) or at the split bank.
If they sync up the problem is outside, if they do not sync up the problem is inside the CO either at the Split bank or the DSL OE block.
If the problem is in the CO they will fine and fix it. If the problem is outside, what you can do to expedite things is to take your DSL modem to the NID (Network Interface device) and connect to the phone line that has DSL on it and try to sync up there. If you can sync up the problem is inside of your house, if you can not sync up the problem is outside of your house prior to the NID and thus is verizon's responsibility.
I hope this helps.