Question about Actiontec GT704WG Wireless Router (gs583ad3-01)

3 Answers

Frustrated beyond belief

Over 2 months ago I started having issues of losing connectivity of my verizon dsl. I would reset as they said and it would be fine, for a while. The one Sunday of all days, the modem would not reset and I got all red lights. SO I call in, they say push reset button and soon and further yakityyak, nothing works. they say buy a new modem but I have to wait til monday. I say nope, going to town to buy one and of course no one in town has one, not even radio shack. they say I have to get it from dsl provider directly. I come home very disgruntled, take old modem apart and plug it is. Viola it works. but intermittent connectivity issues continue. Next Sunday, same thing. DSL goes out. I call they INSIST it is the modem, so I drive 30 miles to a town that has a circuit city and but this fancy GT&704WG for 100 bucks. And gues what? It did not reslove the issue. Now a month later, I even had my phone line dry looped and I STILL lose connectivity on and of all day long. I say itis int wiring, they say no and wont come out and fix it. Can ANYONE here be helpful before I go postal on Verizon? Please I beg!

Posted by on

  • 4 more comments 
  • The Blue Hag Aug 26, 2008

    Sorry, I did not mean to double post, trying to delete.....

  • The Blue Hag Oct 07, 2008

    Okay, so Verizon says two eeks ago it was their wiring after all which in turn messed up my brand new GT704WG and htey sent me out a new one, saying that would resolve issue; however it idid not. SO, a tech came out and redid all teh wiring from junction box to inside house, which worked, for a few days. As soon as I got the automated call fron Verizon saying issue resolved and ticket closed, the problem started back up.

    I Verizon Direct tech had mentioned trying switching DNS but did not say what that involved and I am still waiting to hear back on that one. SInce I am clueless as to how to change it without further instruction, I will wait but I am wanting to try that next.

    I run Vista, there is no "network connections > select the connection >properties > Internet Protocal (TCP/IP) > properties" as you mentioned coryents, but i did check my connection properties and the TCP/IPv6 and v4 are "checked". I tried the link and it did not work at first, now it does so I will go read that.

    To Joed911, I tried to contact actionec via your links, all they do is refer me back to the idiotic tier 1 support at verizon, I will wait and see what the Senior Technical Support Analyst | Verizon Direct say, but I am thinking of trying the DNS switich

  • The Blue Hag Oct 07, 2008

    Hmmm... my set up is not as they do the step by step on the site... Guess I am at mercy of Verizon DIrect to lead me through their steps to change it :/

  • The Blue Hag Oct 07, 2008

    So far it works! thanks for the heads up; verizon direct confirmed to try it. TIme will tell of course, but so far so good....

  • The Blue Hag Nov 11, 2008

    Well, 3 Actiontech modems later, they redid al teh wiring and gave me a different brand of modem. Different modem did not resolve issue, so far new witring has.

    ANd LYNN, I never unplugged it or tinkered with it as even just the turning it off and waiting 60 seconds to reboot made no difference. Will never know exactly what the problem was, or if it was a cummalation of many litle things. All I know is so far it is fixed and I have 2 like new Actiotechs and one brand new still in box modems cluttering up my home lol

  • junior3466 Mar 21, 2009

    every know and then my modem will reset it self for no reason,ran a direct phone line to it my self from conjunction box still no help what to do,it just happens when the phone rings crazy huh?



3 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I've been having the same problem. This is how I fixed it (might not be your problem, but worth a try). Open Internet Explorer, and go to - once there, go into Advanced Setup. Click on WAN IP on the left, MAKE SURE that you are obtaining your IP address through DHCP. For some reason this was set to PPPoE. I think it re-sets itself when we unplug the thing, or tinker with the settings out of frustration. Like I did !! Good Luck

Posted on Oct 24, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 4 Answers

This issue drove me nuts for a while. I too have verizon dsl and use a verizon branded actiontec router (gt704wg).

The problem has to do with DNS configuration. Not exactly sure what the true root cause of the issue, whether with the Router / Firmware or on Verizon ISP side, but I figured out how to make it work.

DNS is what translates internet IP addresses such as into recognizable Enlish language terms ( When you type into your browser, your request travels out to a DNS server somewhere which performs the translation into the numbered IP address and directs you to the appropriate website.
The problem you are having is that your requests aren't finding a DNS server to do the translations...

You can test this by trying: in the browser URL hich should resolve to If the website resolves, it means your internet connect is working and proves it is just a DNS issue.

If this is the case, then there are a few possible places where a faulty DNS configuration setting might be causing an issue. (Local PC, network router, ISP).

Try configuring your router to use static DNS : using the following address for DNS servers: and

more useful info here:

If that doesn't work, you can hardcode the addresses on you pc by going to:
network connections > select the connection >properties > Internet Protocal (TCP/IP) > properties

Posted on Oct 04, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 4,338 Answers

Update the firmware:
Follow the instructions carefully:

Please remember to rate all users who assist you for free :)

Posted on Sep 30, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I have the westell 7500. I have DSL with Verizon. The connection keeps dropping since day 1. which was about 5 weeks ago. The tech has been out about 6 times , replacing lines outside . rewired my house....

if you given parallel connection to phone means u have to use one filter for phone and dsl . in that filter 3 plagin will there 1-line in,2-phone,3-dsl or mdem. give connection to 1-direct wire comming for outside, 3- dsl modem, use 2- give parallel connection. if u not done this means when u pick the phone connection will get dropped. still go to this page or call me 9740575949 moz-screenshot.png

Feb 25, 2010 | Westell Wirespeed VersaLink...

2 Answers

Verizon DSL Internet connection intermittant Westell 327

verizon dsl westell 7500 internet light goes off 2 to 3 times daily

Jul 11, 2009 | Westell Wirespeed VersaLink...

2 Answers

I have DSL/verizon,modem 6100F i keep loosing my internet connection

Your problem definitely sounds like an intermittent connection problem. It can either be one of two things. #1. You have a defective modem, or #2 It's a network problem. I will definitely go with #2. Here's the thing. The problem you have is very very very common not only to Verizon DSL customers, but also to other Internet Service Providers as well. The best way to fix the problem is to understand what's causing the problem. There are two types of intermittent connection problems. The first is Intermittent Sync. You'll know if you have this problem because the DSL light will be blinking everytime you get kicked out. That means there's no internet connection, The modem cannot detect and establish a connection with the Central Office. The second is Intermittent route (which I know is you're problem), The DSL light is steady, but the Internet light almost always turns OFF or turns RED. The only way to fix this problem is to coordinate with Verizon. The reason is because the problem is outside your house. The long cable lines, the drop wire, the cables that passes through from the Central Office to your House can all be damaged, If that's the case, then a technician is required to go out and fix the problem. Don't worry about calling Verizon, this is a network problem and you won't be charge for anything. I know losing internet connection is very frustrating. Give your ISP a chance, they will definitely fix the problem if you give them the opportunity to do so.

May 28, 2009 | Westell Wirespeed LiteLine 6100...

1 Answer

DSL loses signal during VOIP call.


i worked for verizon for two years and I encounter this problem many times,to tell you honestly,its not with you internet connection since if you'll notice,while you are connected to the internet and you make a call or call someone,its interrupted... Obviously,its the phone itslelf,the signal comng from the phone is different from the signal of the internet...thats the reason why you need a modem to convert the signal coming from the phone line to make it work for internet,,,what I suggest is you change the DSL plan from the Dry Loop to the regular dsl with the phone...

thanks and God Bless

Mar 20, 2009 | Westell Wirespeed LiteLine 6100...

2 Answers

I lose my yahoo password i you help me

Use the secret questions to get the lost password.

Jan 21, 2009 | Yahoo Mail

1 Answer

Verizon DSL, keep losing signal, 2 different routers, same issue

try upgrading your verizonservase to the power pake one they might have a better router for you wich is the 29.95 on for high speed internet servas

Jan 04, 2009 | Actiontec GT704WG Wireless Router...

1 Answer

Constant disconnect on both laptop and desk top

  • If you bypass the router and connects your computer directly to the your DSL modem, do you have a stable Internet connection in your computer?
  • If you do, you may reset and reconfigure your Belkin router.
  • You may also do a firmware upgrade on your router.

Hope this helps!

Nov 23, 2008 | Belkin Computers & Internet

2 Answers

Constant intermittent loss of connectivity, even with new gt704wg router

It might be that you have a voltage drop. I noticed that this modem is very sensitive to voltage 'dips' and it will 'reset' itself if even the slightest dip in power hits it.
I have a A/C that sucks power when it cycles and every time it does I lose the internet connection. So I set up a 12 volt battery with an DC to AC inverter and run the modem off of battery power.

That might be the problem your having.

Aug 26, 2008 | Actiontec GT704WG Wireless Router...

4 Answers

Westell 327 wireless router

you have the DSL filters plugged into all your telephones, but NOT plugged into the DSL modem?

is the DSL modem configured to automatically connect using your username and password?

have you tried using a different phone cable, or plugging into a different phone jack?

Mar 29, 2008 | Westell Wirespeed VersaLink...

7 Answers

Westell Linksys 327W

Ok right I love these issues. Here we go!! First I want you to determine if this is a no sync issue or if this is a no route issue. Know this is the difference between working with Verizon or working with Verizon On-Line. If you have a sync issue which means the DSL light is off or blinking, this would be a Verizon proper issue and is easy to have fixed, however if the DSL light is on and the internet light is off this means that you have not received a PPPoE derived address and thus while you have DSL (Digital Subcriber Line) sync you do not have connectivity to a gateway router to route you to the Internet. I want you to log into you DSL modem ( then using your login ID and Password the one you configured for the Router not Internet access. And the go to the screen that show your DSL connectivity see if it is up or down *Remember DSL refers to the layer 1 connectivity, and PPPOE refers to the layer 2 connectivity". If the DSL light is on this meaans that you have to call verizon and say "My DSL light is on, but I am not getting an IP address which means my layer 1 connectivity is working, but my layer 2 PPPOE connectivity did not provide the platform for my layer 3 level to be built". so this now becomes a task of troubleshooting the layer 2 systems (PPPOE server, and IP Address delivery systems, and Redback SMS). Instead of a half hour of "is your modem plugged in". If your DSL light is off then your layer 1 systems are not working this could be anything from your modem to the ASAM ( ATM Subscriber Access Multiplexer ) system or DSLAM (Digital subscriber Line Access Multiplexer). In any case if the DSL light is off they just have to figure out why. This can be done at the central office by disconnceting your cable and pair and trying to sync up at the vertical shelf (Ca/Pr) or at the split bank. If they sync up the problem is outside, if they do not sync up the problem is inside the CO either at the Split bank or the DSL OE block. If the problem is in the CO they will fine and fix it. If the problem is outside, what you can do to expedite things is to take your DSL modem to the NID (Network Interface device) and connect to the phone line that has DSL on it and try to sync up there. If you can sync up the problem is inside of your house, if you can not sync up the problem is outside of your house prior to the NID and thus is verizon's responsibility. I hope this helps.

Sep 06, 2007 | Westell Wirespeed VersaLink...

Not finding what you are looking for?
Actiontec GT704WG Wireless Router (gs583ad3-01) Logo

346 people viewed this question

Ask a Question

Usually answered in minutes!

Top Actiontec Computers & Internet Experts

Prashant M
Prashant M

Level 3 Expert

2263 Answers

Michael Galve
Michael Galve

Level 3 Expert

1269 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Are you an Actiontec Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides