Question about Actiontec GT704WG Wireless Router (gs583ad3-01)

3 Answers

Frustrated beyond belief

Over 2 months ago I started having issues of losing connectivity of my verizon dsl. I would reset as they said and it would be fine, for a while. The one Sunday of all days, the modem would not reset and I got all red lights. SO I call in, they say push reset button and soon and further yakityyak, nothing works. they say buy a new modem but I have to wait til monday. I say nope, going to town to buy one and of course no one in town has one, not even radio shack. they say I have to get it from dsl provider directly. I come home very disgruntled, take old modem apart and plug it is. Viola it works. but intermittent connectivity issues continue. Next Sunday, same thing. DSL goes out. I call they INSIST it is the modem, so I drive 30 miles to a town that has a circuit city and but this fancy GT&704WG for 100 bucks. And gues what? It did not reslove the issue. Now a month later, I even had my phone line dry looped and I STILL lose connectivity on and of all day long. I say itis int wiring, they say no and wont come out and fix it. Can ANYONE here be helpful before I go postal on Verizon? Please I beg!

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  • The Blue Hag Aug 26, 2008

    Sorry, I did not mean to double post, trying to delete.....

  • The Blue Hag Oct 07, 2008

    Okay, so Verizon says two eeks ago it was their wiring after all which in turn messed up my brand new GT704WG and htey sent me out a new one, saying that would resolve issue; however it idid not. SO, a tech came out and redid all teh wiring from junction box to inside house, which worked, for a few days. As soon as I got the automated call fron Verizon saying issue resolved and ticket closed, the problem started back up.



    I Verizon Direct tech had mentioned trying switching DNS but did not say what that involved and I am still waiting to hear back on that one. SInce I am clueless as to how to change it without further instruction, I will wait but I am wanting to try that next.



    I run Vista, there is no "network connections > select the connection >properties > Internet Protocal (TCP/IP) > properties" as you mentioned coryents, but i did check my connection properties and the TCP/IPv6 and v4 are "checked". I tried the linkhttps://www.opendns.com/homenetwork/star... and it did not work at first, now it does so I will go read that.



    To Joed911, I tried to contact actionec via your links, all they do is refer me back to the idiotic tier 1 support at verizon, I will wait and see what the Senior Technical Support Analyst | Verizon Direct say, but I am thinking of trying the DNS switich

  • The Blue Hag Oct 07, 2008

    Hmmm... my set up is not as they do the step by step on thehttps://www.opendns.com/homenetwork/star... site... Guess I am at mercy of Verizon DIrect to lead me through their steps to change it :/

  • The Blue Hag Oct 07, 2008

    So far it works! thanks for the heads up; verizon direct confirmed to try it. TIme will tell of course, but so far so good....

  • The Blue Hag Nov 11, 2008

    Well, 3 Actiontech modems later, they redid al teh wiring and gave me a different brand of modem. Different modem did not resolve issue, so far new witring has.





    ANd LYNN, I never unplugged it or tinkered with it as even just the turning it off and waiting 60 seconds to reboot made no difference. Will never know exactly what the problem was, or if it was a cummalation of many litle things. All I know is so far it is fixed and I have 2 like new Actiotechs and one brand new still in box modems cluttering up my home lol

  • junior3466 Mar 21, 2009

    every know and then my modem will reset it self for no reason,ran a direct phone line to it my self from conjunction box still no help what to do,it just happens when the phone rings crazy huh?

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I've been having the same problem. This is how I fixed it (might not be your problem, but worth a try). Open Internet Explorer, and go to 192.168.0.1 - once there, go into Advanced Setup. Click on WAN IP on the left, MAKE SURE that you are obtaining your IP address through DHCP. For some reason this was set to PPPoE. I think it re-sets itself when we unplug the thing, or tinker with the settings out of frustration. Like I did !! Good Luck

Posted on Oct 24, 2008

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This issue drove me nuts for a while. I too have verizon dsl and use a verizon branded actiontec router (gt704wg).

The problem has to do with DNS configuration. Not exactly sure what the true root cause of the issue, whether with the Router / Firmware or on Verizon ISP side, but I figured out how to make it work.

DNS is what translates internet IP addresses such as http://198.105.192.72/ into recognizable Enlish language terms (http://www.espn.com). When you type espn.com into your browser, your request travels out to a DNS server somewhere which performs the translation into the numbered IP address and directs you to the appropriate website.
The problem you are having is that your requests aren't finding a DNS server to do the translations...

You can test this by trying: http://198.105.192.72/ in the browser URL hich should resolve to espn.com. If the website resolves, it means your internet connect is working and proves it is just a DNS issue.

If this is the case, then there are a few possible places where a faulty DNS configuration setting might be causing an issue. (Local PC, network router, ISP).

Try configuring your router to use static DNS : using the following address for DNS servers: 208.67.222.222 and 208.67.220.220

more useful info here:
https://www.opendns.com/homenetwork/start/router/

If that doesn't work, you can hardcode the addresses on you pc by going to:
network connections > select the connection >properties > Internet Protocal (TCP/IP) > properties

Posted on Oct 04, 2008

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Update the firmware:
Follow the instructions carefully:

http://www.actiontec.com/support/product_details.php?pid=92&typ=all


http://www.actiontec.com/support/index.php

Please remember to rate all users who assist you for free :)

Posted on Sep 30, 2008

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