Question about Actiontec GT704WG Wireless Router (gs583ad3-01)

2 Answers

Constant intermittent loss of connectivity, even with new gt704wg router

Over 2 months ago I started having issues of losing connectivity of my verizon dsl. I would reset as they said and it would be fine, for a while. The one Sunday of all days, the modem would not reset and I got all red lights. SO I call in, they say push reset button and soon and further yakityyak, nothing works. they say buy a new modem but I have to wait til monday. I say nope, going to town to buy one and of course no one in town has one, not even radio shack. they say I have to get it from dsl provider directly. I come home very disgruntled, take old modem apart and plug it is. Viola it works. but intermittent connectivity issues continue. Next Sunday, same thing. DSL goes out. I call they INSIST it is the modem, so I drive 30 miles to a town that has a circuit city and but this fancy GT&704WG for 100 bucks. And gues what? It did not reslove the issue. Now a month later, I even had my phone line dry looped and I STILL lose connectivity on and of all day long. I say itis int wiring, they say no and wont come out and fix it. Can ANYONE here be helpful before I go postal on Verizon? Please I beg!

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  • The Blue Hag Sep 18, 2008

    Helpful but I am not sure that is the problem; I don't run my AC often and I have never noticed any rhyme or reason to the problem such as anytime the AC or microwave start up it goes out; everything else is the same as always; they even came out and installed a splitter and it is still doing it.... now they say they need to do some "line conditioning" whatever that is. I dont know if modem or not as this was occuring before I got this new modem...

  • The Blue Hag Sep 26, 2008

    Update:



    Verizon has not been able to fix to date but is now blaming the issues on the router. I spoke iwht a supervisor as to how that is possible and he admitted it the router problem was caused by their wiring, which he sas they fixed, but it "shorted out" my brand new router. I have to wait now for them to send me a new router and see if that fixs problem but I am highly skeptic....

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This issue drove me nuts for a while. I too have verizon dsl and use a verizon branded actiontec router (gt704wg).

The problem has to do with DNS configuration. Not exactly sure what the true root cause of the issue, whether with the Router / Firmware or on Verizon ISP side, but I figured out how to make it work.

DNS is what translates internet IP addresses such as http://198.105.192.72/ into recognizable Enlish language terms (http://www.espn.com). When you type espn.com into your browser, your request travels out to a DNS server somewhere which performs the translation into the numbered IP address and directs you to the appropriate website.
The problem you are having is that your requests aren't finding a DNS server to do the translations...

You can test this by trying: http://198.105.192.72/ in the browser URL hich should resolve to espn.com. If the website resolves, it means your internet connect is working and proves it is just a DNS issue.

If this is the case, then there are a few possible places where a faulty DNS configuration setting might be causing an issue. (Local PC, network router, ISP).

Try configuring your router to use static DNS : using the following address for DNS servers: 208.67.222.222 and 208.67.220.220

more useful info here:
https://www.opendns.com/homenetwork/start/router/

If that doesn't work, you can hardcode the addresses on you pc by going to:
network connections > select the connection >properties > Internet Protocal (TCP/IP) > properties



Posted on Oct 04, 2008

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Hi,
It might be that you have a voltage drop. I noticed that this modem is very sensitive to voltage 'dips' and it will 'reset' itself if even the slightest dip in power hits it.
I have a A/C that sucks power when it cycles and every time it does I lose the internet connection. So I set up a 12 volt battery with an DC to AC inverter and run the modem off of battery power.

That might be the problem your having.

Posted on Sep 18, 2008

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Intermittent Connectivity:
NOTE: Before following the steps in this article, check if your wireless computers have stable connection when connected to other wireless networks (hotspots).
Frequent wireless disconnection can be caused by different factors such as:
  1. Wireless interference within the network.
  2. Wireless settings of the router are still set to default.
  3. Firmware is corrupted.
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If you are experiencing frequent disconnection from the wireless network, it helps if you check the following factors, all of which can greatly affect your wireless signals:
your cordless telephone system (or even your neighbors’), or other nearby equipment. Try to change your router’s channel to 1 or 11 (the default channel is 6) and restart the wireless computers.
Physical obstructions: Your router or wireless computers may be losing connectivity because of physical obstacles such as walls and floors. Try to move the equipment to different locations to find a better link.

  • Placement of the router: place your router as high off the ground as possible. When placing the router in a high location, leave a distance of two feet between the router antenna tips, ceiling, and wall. If your signal passes through multiple floors, place the router on the upper-most floor, and high up in the room.
  • Surroundings: Keep the router away from large metal objects, bodies of water (fish tanks, bathrooms), and any electrical equipment including television sets, microwaves, radios, etc.
Change your SSID and encrypt with WEP or WPA security.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
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Frustrated beyond belief


Update the firmware:
Follow the instructions carefully:

http://www.actiontec.com/support/product_details.php?pid=92&typ=all


http://www.actiontec.com/support/index.php

Please remember to rate all users who assist you for free :)

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