Question about SanDisk Sansa e250 MP3 Player

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My SanDisk Sansa is going through several problems

My SanDisk Sansa MP3 player used to work fine, but one night I had it on, and the screen just glitched, and when it came back on all my songs were deleted. The next day I turned it on to see if they would be there, but little did I know it would be the last time I'd ever turn it on again.

I can't even get my Sansa to turn on, and the few times I've got it working, it shuts off within a few seconds of being in. Please help, I already bought another one of these when my last one broke, and don't need to buy another.

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Sep 08, 2008

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Double check one more time - because i did not post one, but several solutions - did i reset the device? did I upgrade to the latest firmware? did I download the Sansa Recovery Tool and use it (you may have to remove the battery to update the firmware successfully or use the recovery tool)? did I try a different USB port on the same computer? did I try plugging my player into another computer?

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