The camera powered on and the lens came out but then it shut off and the lens stayed out. we changed the battery and that is not the problem. now the lens is frozen out and the camera will not do anything. can you help??
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Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...
Here are some things that you can do to try to correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty, or if repair costs close to the value of the camera, they're worth a try.
Your problem in your lens...Try to bring service center. Cause, canon lens it for me it not easy to disassembe dan assemble it again...Different with other camera lens, like KODAK and Samsung. At sony camera "E18" can be "Turn the power off and On again" like my Sony W.35
Again the same old compact camera zoom lens problems - sand in lens, stuck AF motor, chewed up plastic gears...you only have to look at them wrong and they will die... (A very cynical camera repairer that has tried to repair these damn things soo often!!) Even cameras with internal lenses like the old Nikon 950/990/4500 still have troubles with stuck motors and broken lens parts. I despair - these things are just made to last the guarantee out (if that long) and die horribly afterwards!!