Question about Whirlpool Gold White-on-White 21.9 cu. ft. Conquest Side-By-Side Refrigerator with Ice and Water GD2SHAXLQ Side by Side Refrigerator

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Whirlpool gold ice maker

Stopped working...no ice in tray...black tube not froze...infrared is solid when door on left is closed...water in door works fine. Any suggestions

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The red light should flash, the most likely suspect is that the inlet tube that carries the water to the ice maker is frozen. If you open the freezer door and hold the swinging door in front of the ice maker up you will see a black rubber tube coming down from the top. If it feels hard it may have an ice block in it.

The best way to clear the block is to turn off the refrigerator or unplug it, warm up the tube with a hair dryer or for quicker unthawing take a turkey baster and squirt hot water into the tube catching the run off with a towel.

It can take quite some time and several cups of hot water to finally clear the ice. Once done it will take about 2 hours for the ice maker to cool back down and start a cycle to test it.

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The red light should flash twice , pause then flash twice constantly . If you close the flap on the left side , then the light should go off . This shows the optics (ice maker cut off ) are good .

Check the black tube ( fill tube ) , which puts water into the ice maker , to see if it is iced inside . If so , then the water valve behind the refrig is bad . It seeps into the tube and freezes , blocking the water flow .

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This happened to me after i had to move the freezer and it was unplugged for a while. When it was plugged back in the ice maker would not work.

Assuming both the ice maker itself and the rear water AC solenoid switch are actually not broken and are functional, and you are getting water from front door dispenser, then check the inside supply tube (black) is not frozen and blocked. Check with q-tip or feel to see if frozen.

If supply tube is frozen, thaw by holding up small full clear glass of heated water placing the frozen tube into the heated water. The clear glass will allow you to see when ice slips out.

Next try resetting the freeze cycle. Turn off the ice maker switch, remove the maker by carefully disconnecting the inside power cord. You will need to remove the inside door flap. Rinse the maker with warm water, allow to come to room temp.

Re-install maker, connect power cord. Turn on ice maker switch. Make sure Infrared sensor is not blocked. Now wait for temp change and listen for water to fill tray. It took maybe ten minutes for me. You will be able to hear the water fill with the door closed.

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We had the same problem and I AM NOT a repairman. I found that with a lot of freezer door opening, the rubber fill tube, which fills the ice maker tray, had frozen up inside the tube. I had already replaced the ice maker, and still no ice. I am sure a repair person will shudder, but I simple put a Phillips screwdriver up the tube and found the ice was not allowing the tube to refill the tray. CAREFULLY, use the tip of the screwdriver to dislodge the ice and clear the tube. These units do not cool or freeze quickly, therefore keep the doors closed as much as possible and don't let kids stand with the door open while they gaze into the depths while making their decision.

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