Question about Toshiba SD C2612 (SD-C2612) Internal DVD Drive

1 Answer

DVD not working

The DVD will not play any DVD. When I go to the devise manager, there is an explaination mark, stating the computer cannot read the device driver. I tried to uninstall, and then reinstall the DVD (toshiba sd c2612). The computer automatically recognized the DVD, and stated it was installed; however, I still have the same problem. Any suggestions?

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  • 8 Answers

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:
1. Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
If you are prompted for an administrator password or confirmation, type your password, or click Continue.
2. Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.

Posted on Sep 17, 2008

  • jabnet3 Mar 24, 2011

    had searched the Internet for the correct solution for my DVD-cd finally found it with this particular one.....many many thanks....God Bless You....

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If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

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Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

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This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

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If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

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This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

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If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

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Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

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SYSTEM

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Control

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This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

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Upper Filters.bak

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If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
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