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My Miele s558 Silver moon vacuum just stops suddenly while vacuuming. I can start it again using the button on the handle of the hose. It is erratic, doesn't SEEM to be due to overheating. I read online that this may mean it need a new starter switch. What do you think?

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This is caused by a circuit board problem in the hose. Unfortunately, the only way to fix this problem is to purchase a new SES 125-3 hose. The good news is that the new production hoses have rectified this problem and you will not experience it again.

-R

Posted on Sep 10, 2008

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In the handle part of original hose that came with my Silver Moon model, I found a broken wire. I repaired it twice and eventually got the "new improved" model that supposedly fixes this issue. It doesn't. The new hose just started cutting out again after 2 years of use. Time to switch vacuum makers.

Posted on Dec 13, 2014

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1 Answer

Miele silver moon vac model s558 serial number nr57365268 what year?


I think it was made in 2008, I found a phone number 1-800-221-8227, maybe they can confirm

Aug 23, 2014 | Miele s558 Silver Moon Vacuum

1 Answer

Miele Silver Moon Losing Suction


if there's no blockages and filters all OK it's probably the suction fan that as worn down and not creating as much suction..

May 02, 2013 | Miele s558 Silver Moon Vacuum

1 Answer

MIELE Silver moon turns off after about 10 minutes of using. If I press the "+" button on the handle, it'll turn on again and start up again. Is this an overheat thing or a hose thing?


That sounds like a hose issue, but to make sure it's not an overheat issue I would recommend ensuring that the hose, wand, and dirt tube through the power-head are all clear and free of obstruction. Also try raising the height adjust on your power head: if you have it set too low, air can't move through the carpeting and therefore it will overheat the motor and also not clean as effectively as it could. If all of these things check out, you will have to replace the hose with an SES-125A, but once you've done this you will not have the issue again. Cheers! -R

Aug 03, 2011 | Miele s558 Silver Moon Vacuum

1 Answer

My miele silver moon attachment brush stopped spinning. the belt looks good what could it be


It is most likely the hose. There are wires inside the hose that connect the speed and suction control on the handle, to the board inside the canister. After years of use, the wires can become damaged to the point that they wont complete the circuit anymore. Any vacuum store that sells miele will have the replacement hose. You can also get it from miele directly, or off ebay. Be careful going to the vacuum store if you dont have a trusted shop, as they make more money from the sale of a new vacuum, rather than a replacement hose.

Feb 20, 2011 | Miele s558 Silver Moon Vacuum

2 Answers

I have a Miele silver moon that kept shutting off while using it. I replaced the hose with the new 125-s model but problem came back. It does appear to be a problem with the hose. Any suggestions?


My S558 Red Velvet had the same problem. I disassembled the handle and cleaned the rings and electrical contacts. The problem has not come back.

Sep 28, 2010 | Miele s558 Silver Moon Vacuum

1 Answer

No suction - goes to red alert even with a new bag


sounds like its blocked in pipe somewhere take hose of and push something like a long brush handle through the pipe if there's anything in there it will get pushed out

Jun 26, 2010 | Miele s558 Silver Moon Vacuum

1 Answer

I just bought a Miele s558 Silver Moon, seems like


good vacuums bags are very expensive and parts too
return it

May 11, 2010 | Miele s558 Silver Moon Vacuum

1 Answer

I just bought a Miele s558 Silver Moon, seems like it's from 2000 or so. If it's in good condition, can I expect this machine to last another ten years? Or would it have been better to buy a lower end...


Greetings from GoVacuum,

Ahh, the Miele Silver Moon model S558i. This is great model that I know a lot about because I actually own this exact model. I have had my Silver Moon now for going on 10 years, with almost no problems. The motors in the Silver Moons are excellent, and should last 20 or 25 years without problems. This particular model did have one major problem however. This is the first model that Miele put the suction controls in the handle of the hose of the vacuum, allowing the user to easily adjust the suction setting with fingertip controls. The problem with these models is that static electricity (usually happens when vacuum carpeting) causes the hose to shut down the power to off. You can be in the middle of vacuuming, and all of a sudden the vacuum will turn off. You can easily turn back on the vacuum with the push of a button, but it's irratating for sure.

Miele did come up with a solution for this problem with a newly redesigned hose, part number SES125-3. Since this new design has come out I haven't had a single issue with my hose. The way you can tell if you have the old or new hose is by the numbers (or lack of ) on the different suction levels. If your hose goes up to 1100 Watts, then this is the older style hose. If you're hose simply has a minimum to high setting with no numbers at all on the hose, then this is the redesigned 125-3 hose.

If you have the older style hose, I would get the dealer that sold you the vacuum to exchange the old hose for the new hose, you definitely don't want to have to buy that new hose ($150+). If you have the new hose, then I would say stick with the Silver Moon over the newer Miele models, in my opinion the Silver Moon is one of the most durable models that Miele has ever made.

The only other thing you need to be careful of is the cord reel. When you are retracting the cord reel, it's best to kind of guide the cord back in, and take it slow rather then just stepping on the cord rewind pedal. The cord reel can sometimes be touchy, especially if you are rough with it. If you're careful with it, you should never have any problem with the vacuum cleaner as long as you change the filters on a regular basis as well as the bags.

I hope this helps, if you have any further questions, please feel free to contact me at chris (dot) jones (at) govacuum (dot) com.

Thank you,

Chris Jones
GoVacuum.com

Mar 18, 2010 | Miele s558 Silver Moon Vacuum

1 Answer

My Miele Silver Moon "Reset" light is blinking. What do I do?


Greetings from GoVacuum,

Ahh yes, the Silver Moon. One of Miele's best made vacuums ever! So good that out of all the different vacuums that I could of chose for my home, the Miele S558 Silver Moon was the one I chose.

When you're Reset button is flashing, this simply means that it's time to replace the HEPA filter on your vacuum cleaner. Miele included this feature on their upper end models to alert the user when their filter needed to be changed.

The Miele Silver Moon uses Genuine Miele S-Class HEPA Filter for S300i/S600i, and Miele S7 Uprights. Miele Part # 04854915 (replaces 04854911) Which can be purchased from GoVacuum for $52.95 with free shipping.

Once you have installed the new HEPA filter, simply press down on the flashing Reset button to restart the 50 hour internal timer inside. Miele recommends to replace this filter after every 50 hours of vacuuming.

If this answer was helpful, please click on the helpful Thumbs Up icons in the top right hand corner of this Solution.

If you have a repair that you would like explained, please check out our Q & A website, askgovacuum.com.

Thank you very much,

Chris Jones
GoVacuum.com

Feb 19, 2010 | Miele s558 Silver Moon Vacuum

2 Answers

Miele silver moon vacuum just quit


Usually this is a problem with the electric circuits in the hose / handle.

Dec 17, 2009 | Miele s558 Silver Moon Vacuum

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