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My Daughter's New Laptop's Internet Connection

My daughter just purchased an HP Pavilion dv5-1004nr laptop computer from the Best Buy in Trussville, AL. She brought it to my house and I connected my Charter broadband cable to her laptop. For some reason, we cannot get connected to the internet that way. Help.

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Make sure that the Local area connection is enabled or installed properly. Also Cable ISP such as charter registers the MAC address of the main pc on their system that is why it will not recognize your daughters laptop. You can contact charter so they can register the mac address of her NIC on their system.

Posted on Aug 25, 2008

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Sounds that the wireless adapter daughter board is either loose or failing. First, we need to make sure it is making good contact with the laptop's motherboard. In order to do this, we have to do the following:
1. Turn off the laptop & remove the battery.
2. Look at the compartments in the bottom of the laptop. You should be able to see 2 or 3 areas with small rectangular plates covering them. These plates usually have one or 2 screws holding them in place.
3. Check which one of those plates is the one which covers the wireless adapter daughter board. When you find it unscrew its screws & remove it.
4. Below the plate, there will be a small daughter board screwed to the laptop's motherboard, with 2 thin wires attached to it (usually one black wire & the other is a white wire). Gently, remove both wires using a small flat screw driver to pull them out gently. Don't forget to note down which wire connects to which connection point.
5. Unscrew the wireless adapter daughter board & remove it from its slot.
6. Clean both the slot & the daughter board's terminal connectors using a dry electric contact cleaner. You can purchase it at an electronics store.
7. Leave the slot & the daughter board for a while to dry.
8. Re-place the daughter board back in the slot & screw it to the motherboard.
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Sounds that the wireless adapter daughter board is either loose or failing. First, we need to make sure it is making good contact with the laptop's motherboard. In order to do this, we have to do the following:
1. Turn off the laptop & remove the battery.
2. Look at the compartments in the bottom of the laptop. You should be able to see 2 or 3 areas with small rectangular plates covering them. These plates usually have one or 2 screws holding them in place.
3. Check which one of those plates is the one which covers the wireless adapter daughter board. When you find it unscrew its screws & remove it.
4. Below the plate, there will be a small daughter board screwed to the laptop's motherboard, with 2 thin wires attached to it (usually one black wire & the other is a white wire). Gently, remove both wires using a small flat screw driver to pull them out gently. Don't forget to note down which wire connects to which connection point.
5. Unscrew the wireless adapter daughter board & remove it from its slot.
6. Clean both the slot & the daughter board's terminal connectors using a dry electric contact cleaner. You can purchase it at an electronics store.
7. Leave the slot & the daughter board for a while to dry.
8. Re-place the daughter board back in the slot & screw it to the motherboard.
9. Reconnect the 2 wires.
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If this did not fix the problem, you will need to repeat the steps to remove the wireless adapter daughter board & replace it with a new one.

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It may be past the 1 year warrenty for HP but is there other warrenty such as store? If you purchased from a chain store they usually try to sell you a store extended warrenty. This won't help you get it fixed that fast but after it at least would pay for repairs.

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