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Xerox Phaser 8500 error code 13,264.42:5414 - Xerox Office Equipment & Supplies

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  • hamsden Aug 26, 2008

    Thank you for the information. It looks like an expensive job. I wonder if Where I might purchase the spares and test proceedure


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That is a print head temperature fault.
Either your print head has failed, or the electronics module that supplies the power to heat the print head has failed.

Posted on Aug 26, 2008

  • Rick Kasper Aug 26, 2008

    You can go to the site and look for a dealer in your area, They probably offer service. The print head will most likely be more than $400. They are expensive. If they have a rebuilt electronics module, should that be the problem, it's anyones guess to the charge. I know new, that is a $1200 item from Xerox.

    You can try googling a business called "the parts drop" they are in NJ. I have dealt with them for years. You can try calling and asking for Britt. See if he is carrying the phaser printer parts.

    Its not real hard to change, but the print head and elect mod are costly items.

    Wish there was a better cheaper answer.

    What you can try is removingthe side covers, and the ink loader, ( where you install the ink sticks.) Once you remove that you have access to the print head area. You can try disconnecting and reconnecting the ribbon cables and power cables to the print head, that would eliminate any connection problems in that area. You may just get lucky and fix it that way.

  • Rick Kasper Aug 30, 2008

    On the 8500, you remove one screw on the upper back side of each cover, and one on the inside front, they are located up the upper part of the machine when you open the top paper path door on the front of the machine. Then go on each side about mid way and lift up and out on the covers, they have tabs on the bottom that slip into the frame.
    You will have to remove the ink loader also, where you install the ink sticks, that just requires a screwdriver to slip the plastic tabs out of the sides and it pops out, 2 electrical connectors are attached.


Thanks for the information. I can get a brand new machine here in England for about £300 at $1200 which equates to £652.92 for one single part makes the purchase un-viable. I guess XEROX prefer to contribute to global warming. The problem occurred just after I loaded new non OEM sticks. I now believe that the company is making a gesture towards getting the machine going again.

Do you know how to remove the covers you were talking about?

Thanks for your help

Posted on Aug 26, 2008

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