Dear jwarbonnet,
ngfam at you service!
This sounds like it will only fixed by service
Yes sounds like you need service!
Call A&E Factory Service /They service nation wide
And are available 24/7 for making appointments!
If the appliance is 10 years old or more,it may make sense not to invest any money to fix it!
Happy to assist you,
Neil
PS.Before you sign off!
PLEASE GIVE ME A GOOD RATING HERE ON FIXYA.COM
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