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Problem with Sony Computer restarting itself before actually opening to any page

My computer is able to turn on, however, it leads me to a black screen with options of how to get into the computer, such as safety mode. However, when i choose something, such as the safety mode, it tries, but ends up failing and restarting itself, only to redo the whole process by restarting the computer and asking me the same question. Could it be a problem with the memory or video stick/ cards?

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More then likely not a hardware problem at all ( not that it couldn't be ). Most likely the computer's operating system has crashed for any # of reasons lying between virus all the way to simple glitch of the hard drive that corrupted the hard drive boot up process.
very early and just after you turn on the computer, you should be able to click on the F11 button to access the Sony Recovery Console that will allow you to perform a # of functions of Hard drive and memory diagnostics to a Full recovery of Factory default installations. It is my educated guess that this is what you will have to do, but be aware, the recovery process is long and seemingly slow and many of the programs that are installed are shareware products like the Norton Antivirus, etc. so be prepared for a long period of time devoted to watching for any prompts from the computer during this phase.
Coffee and Tea with crumpets might be advisable.

Posted on Aug 26, 2008

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