Question about Seagate FreeAgent Pro - 500GB, 7200 RPM, USB 2.0, eSATA, External 500 GB Hard Drive

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Freeagent Pro: undetectable

Hello geokohler,

I bought the Freeagent Pro 500Gb a while ago. This evening I tripped over the connection wire, it toppled over but I can't imagine it crashed hard. It was at the same place, only on the flat side (if you know this model). However, when I connect the Freeagent Pro to the computer, the computer won't recognize it. Also, a strange buzzing noise comes out of the Freeagent. Is this all caused by it falling on the ground (while standing on the ground)? Is this to be repaired? I'd very much like you to help me with this. If you do have a solution, please contact me on my email This way is easiest for me.

With best regards,

Bob Holland

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  • drukendru Aug 29, 2008

    I have the same problem... I also tripped over the cords when leaving the desk, and the fall was only about 2.5 feet or so, and it landed on the side, and is also making a humming/clicking noise, and an occasional beeping, but, now it seems that everything has stopped.. If you had found any way to recovering your data. Please Please let me know, and i will let you know if i find anything...

  • skiph1 Sep 06, 2008

    I have a similar problem. I tried to salvage files from a broken laptop onto a Seagate FreeAgent Pro 1TB drive and the drive fell. The drive was not running at the time and fell onto a carpet, so I was hoping that the fall would not have harmed the drive, but now my backup laptop will not recognize the drive anymore. The system (Windows XP) is recognizing there is unidentified equipment attached, the light is on on the drive but the system is saying that it can't find the driver. I tried to reinstall the software to supply a driver, to no avail.

    Is there anything that I can do to retrieve my files and archived messages?




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When a drive falls while in operation the G-Forces are unbelievable! This causes the read/write heads to crash into the platter which is rotating at 5400 to 7200 rpm in standard hard drives. This causes what is known as a head crash! It damages the read/write heads themselves, Thus your computer no longer recognizes it as a valid hard drive. I have on occasion swapped the platters into a new drive assembly and retrieved the majority of the data, excluding the data from the actual damaged portions of the disks themselves. This is a very costly, time consuming procedure and it is only done on irreplaceable data of high monetary value which warrants the cost of the process. Get back to me if this is your situation. If not all I can suggest is buy 2 external drives and keep a back up copy of all your data and mirror images of your primary hard drive so in the event of future failure you will be immune to data loss. I hope you find this helpful. Of you need further assistance feel free to contact me. I have all the special tools and software (20k worth) for data retrieval

Posted on Aug 31, 2008


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Posted on Jan 02, 2017


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My Seagate FreeAgent Pro 500GB drives becomes undetectable

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A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.

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What you want is called a NAS, Networked Attached Storage, which is generally a relatively small device with its own hard drives, a network connection, and a dedicated computer to perform file serving tasks and network communications. Unfortunately, your FreeAgent is only a hard drive, with no file server or network connection, so it must be attached directly to a computer through its USB connection if it is a FreeAgent 500GB, or through its USB, firewire, or eSata connection if it is a FreeAgent Pro 500GB.

There are some NAS's which have USB ports, and if you were to purchase one (not cheap), you could connect your FreeAgent to it as additional storage.

Although probably an unsatisfactory answer, I hope this helps you plan your next step.

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