Question about Seagate FreeAgent Pro - 500GB, 7200 RPM, USB 2.0, eSATA, External 500 GB Hard Drive

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Freeagent Pro: undetectable

Hello geokohler,

I bought the Freeagent Pro 500Gb a while ago. This evening I tripped over the connection wire, it toppled over but I can't imagine it crashed hard. It was at the same place, only on the flat side (if you know this model). However, when I connect the Freeagent Pro to the computer, the computer won't recognize it. Also, a strange buzzing noise comes out of the Freeagent. Is this all caused by it falling on the ground (while standing on the ground)? Is this to be repaired? I'd very much like you to help me with this. If you do have a solution, please contact me on my email bob.holland@planet.nl This way is easiest for me.

With best regards,

Bob Holland

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  • drukendru Aug 29, 2008

    I have the same problem... I also tripped over the cords when leaving the desk, and the fall was only about 2.5 feet or so, and it landed on the side, and is also making a humming/clicking noise, and an occasional beeping, but, now it seems that everything has stopped.. If you had found any way to recovering your data. Please Please let me know, and i will let you know if i find anything...
    Thanks
    Dru


  • skiph1 Sep 06, 2008

    I have a similar problem. I tried to salvage files from a broken laptop onto a Seagate FreeAgent Pro 1TB drive and the drive fell. The drive was not running at the time and fell onto a carpet, so I was hoping that the fall would not have harmed the drive, but now my backup laptop will not recognize the drive anymore. The system (Windows XP) is recognizing there is unidentified equipment attached, the light is on on the drive but the system is saying that it can't find the driver. I tried to reinstall the software to supply a driver, to no avail.

    Is there anything that I can do to retrieve my files and archived messages?

    Thanks.


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When a drive falls while in operation the G-Forces are unbelievable! This causes the read/write heads to crash into the platter which is rotating at 5400 to 7200 rpm in standard hard drives. This causes what is known as a head crash! It damages the read/write heads themselves, Thus your computer no longer recognizes it as a valid hard drive. I have on occasion swapped the platters into a new drive assembly and retrieved the majority of the data, excluding the data from the actual damaged portions of the disks themselves. This is a very costly, time consuming procedure and it is only done on irreplaceable data of high monetary value which warrants the cost of the process. Get back to me if this is your situation. geokohler@gmail.com. If not all I can suggest is buy 2 external drives and keep a back up copy of all your data and mirror images of your primary hard drive so in the event of future failure you will be immune to data loss. I hope you find this helpful. Of you need further assistance feel free to contact me. I have all the special tools and software (20k worth) for data retrieval

Posted on Aug 31, 2008

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My Seagate FreeAgent Pro 500GB drives becomes undetectable


One or more of the hints below will probably sort out most USB problems with most USB portable / external hard drives and OTHER devices (though not always)

A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port

6. For FLASH DRIVES you should ensure that the device is set for "quick removal" using the drive control panel properties or use the USB "Safely Remove Hardware" option. If you dont do this there is a very strong chance that any files you transfer may not be there when you plug into another computer.


7. It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
You should also do this to cheack the drives connections are not bad inside the enclosure.

8. If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.

9. If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further


10. ensure that you have set removable drives for "quick removal" or that you use the "Safly Remove Hardware" option often shown on the lower toolbar.It is possible that files my not be fully written to external devices before they are removed. This corrupts the file itself and even on occasion the drive.

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What you want is called a NAS, Networked Attached Storage, which is generally a relatively small device with its own hard drives, a network connection, and a dedicated computer to perform file serving tasks and network communications. Unfortunately, your FreeAgent is only a hard drive, with no file server or network connection, so it must be attached directly to a computer through its USB connection if it is a FreeAgent 500GB, or through its USB, firewire, or eSata connection if it is a FreeAgent Pro 500GB.

There are some NAS's which have USB ports, and if you were to purchase one (not cheap), you could connect your FreeAgent to it as additional storage.

Although probably an unsatisfactory answer, I hope this helps you plan your next step.

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