Hi
It refers to a paper jam. Follow the below steps
1. Open the cartridge compartment Remove the toner and inspect if any paper jam has occurred
2. Open the rear of the printer and inspect
3. Check the paper sensor in the middle of the fuser at the paper delivery part.
4. Turn off the printer and inspect if any sensor is malfunctioning
remove any paper pieces if found and try to turn off the on the printer.
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Regards
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