Question about Baratza Virtuoso Electric Grinder
Motor revs fine, but grinder burr does not engage, draw beans down, and grind them. It worked fine for many years. I ground cleaning beans through the machine and then it stopped engaging -- or engaging regularly. Occasionally it will engage, turn the burr momentarily and then stop.
I am what you would call an expert when it comes to Baratza repairs.
The problem you are describing is not an unusual one. It sounds like the main drive gear has been stripped due to something foreign (likely a stone) sneaking into your grinder with the beans. It would have jammed the burrs, and because of the powerful torque from the motor, the drive gear has been stripped so it will no longer (or rarely) engage the burrs.
To solve this problem you will need to contact COAG Ltd (if you live in Canada) or Baratza if you are from the US. If you machine is still under warranty (less than a year old) this repair will be free of charge and you shouldn't be parted from your grinder for long.
I hope this helps anyone who stumbles upon this and finds themselves with the same problem.
877 477 3849
Posted on Jul 21, 2009
Posted on Apr 03, 2009
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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