Question about Baratza Virtuoso Electric Grinder

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Motor revs but grinder does not engage.

Motor revs fine, but grinder burr does not engage, draw beans down, and grind them. It worked fine for many years. I ground cleaning beans through the machine and then it stopped engaging -- or engaging regularly. Occasionally it will engage, turn the burr momentarily and then stop.

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  • pforlano Sep 13, 2008

    My Virtuoso is also revs but does not engage. If I twist the lower burr clockwise it will engage but then will soon stop again. Could be something to do with the safety feature that stops the burrs id something is caught. It is supposed to activate thermally if the motor heats up. I don't see an obvious fix for it and am about ready to splurge on a Mazzer or Macap both of which get great reviews. 

  • jameseime Jan 06, 2009

    i just took the hopper off to clean the grinder and upon placing it back together, the motor revs but the burr does not engage

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Hi,
I am what you would call an expert when it comes to Baratza repairs.
The problem you are describing is not an unusual one. It sounds like the main drive gear has been stripped due to something foreign (likely a stone) sneaking into your grinder with the beans. It would have jammed the burrs, and because of the powerful torque from the motor, the drive gear has been stripped so it will no longer (or rarely) engage the burrs.

To solve this problem you will need to contact COAG Ltd (if you live in Canada) or Baratza if you are from the US. If you machine is still under warranty (less than a year old) this repair will be free of charge and you shouldn't be parted from your grinder for long.

I hope this helps anyone who stumbles upon this and finds themselves with the same problem.
Kind Regards
Emily
COAG Ltd.
877 477 3849

Posted on Jul 21, 2009

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  1. for PORFLANO : your grinder's axis probably have security spring for avoiding further destruction you should open it and pay attention to spring, change it if it is broken.
  2. JAMESEIME& BARON check the axis before closing the grinder motor, are thay attached good to lower burr. be sure they are.

Posted on Apr 03, 2009

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