Question about HP Photosmart D7160 InkJet Printer

5 Answers

HP Photosmart D7160 insists ink cartridge is empty; won't print

HP Photosmart D7160 has worked well, but when last yellow ink cartridge showed empty, I replaced with genuine HP cartridge. The printer immediately replied the ink cartridge was empty. Thinking I might have a bad cartridge, I inserted a second, and a third! The printer is not sensing the replaced ink. I cannot run a printhead cleaning; I cannot run any black only printing. I have probed the inlet and outlet for the cartridge on the printer (thinking there might have been a clog) but no success. I cleaned the metal contacts on the cartridge to insure contact, but still no reset.
Can anyone advise how to get out of the Catch-22 and get the printer to reset and sense the new cartridge?

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  • 2 more comments 
  • Mark Aug 28, 2008

    I have reviewed the tendered solutions but cannot get the printer to respond; I replaced the yellow cartridge before it stated it was totally empty, but it will not recognize the full cartridge... keeps saying it's empty. I have to think the pump is not operating. Any way to resolve this?

  • Anonymous Mar 15, 2014

    hp photosmart d7160 printer black not printing

  • Anonymous Mar 26, 2014

    how do I open the HP3110 printer to clean it

  • Anonymous Mar 27, 2014

    Installed a new black ink cartridge, but still get the "E" and little diagram shows empty cartridge

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5 Answers

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  • HP Master
  • 1,879 Answers

Common issue with inkjets :

>cart not recognized - you already did what you can up to probing the contact plates for the cart & printer.

>this type of issue is bound for service / warranty - as the details of the logic board, the internal connections inside the printer is not available for public viewing.

Posted on Aug 28, 2008

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  • HP Master
  • 19,396 Answers

HP cartridges have region settings and ink counter on chipset, this is causing the problem.

Sometimes , when hp printers lock up, the only way to unlock them is by entering a reset code provided by HP.
Call them by phone, they will ask you model number.

US number : 800-752-0900
UK number : 08443690369

For other regions see Contact HP worldwide (in English)

After asking your model number, they will give you a reset code for your printer, and problem is fixed.

Thanks

Posted on Aug 28, 2008

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  • HP Master
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You can check this link for some steps to solve your concern http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00819086&lc=en&cc=us&dlc=en&product=1153477
By the way you can also check if other cartridges are empty that might be causing the problem..

Hope that helps....

Posted on Aug 25, 2008

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  • Master
  • 2,071 Answers

Are you using compatible cartridges? If so have you removed any tape that covers the vent hole if required. Many compatibles need to have a piece of tape removed. If you forget the ink cant get out as the air can't get in.

If it not a piece of tape and there are no flashing lights it could be that the nozzles are blocked or the wick has dried out.

You can do a manual cleaning using some kitchen paper and a little solvent and a small plastic bag.

The first thing we need to do is get the head away from its parking position. Switch on the machine and when the head has moved away from its park position, remove the power lead.

With the top of the machine open, you should be able to move the print head carriage by hand.

Look to the right where the head carriage is normally parked and you should see the pump cap area. It will be a black looking spongy pad covered in ink.

Now take a piece of kitchen paper and fold it over a couple times to make a pad approx 3"x1". Now lay this pad over the top of the pump cap and fold the left edge down toward the base of the machine as in image one (the tissue is the yellow bit in the image)

Now take a syringe or similar and put some solvent into it. The solvent I use is JR Ink Jet Cartridge flush as seen on ebay and the like. If you have any ammoniated window cleaner like Windex you can use this. Put the solvent onto the tissue making it quite damp, but not totally soaked.

Manually move the print head GENTLY back to its park position. The pump cap will try to raise up to meet the bottom of the print head as you move it back. Be careful no to force it or you may break something.

What we are trying to do is bring the solvent dampened pad into contact with the print head. Once located, leave the pad for 5 or 10 minutes whilst the solvent does its trick.

Now move the head away from park - again being gentle. You should now see the pad is a horrible black lump of mush. Pick it out and put it in the plastic bag ? where a glove or use tweezers or pliers.

Repeat the process again but this time let it to soak for just about 1 minute. You should now see the individual ink colours soaking into the pad. If the pad is still black, repeat the process a couple more times.

Once you have some evidence of the individual colours you can run a head clean via the driver or printer control panel.

Then print a nozzle check sheet and if all has gone according to plan you should have a full complement of lines.

This method is applicable ONLY for loss of a few lines on the nozzle check sheet. If you have loss of all the lines in a single or multiple colours, you need to investigate further. It is possible that the pump has failed, the pipes are clogged or something else is causing the problem.

If that does not sort it out, tru using a syringe to put a couple of drops of solvent onto the wick. Its the black plastic spike that stick up and goes into the bottom of the ink cart when it is installed. Put a cupole of drops in, put the cart back in and leave it fpr about 10 minutes. The re-try a head clean using the driver/status monitor.

There is another possibilty after this which relates to a hardware problem but this generaly causes a loss of all ink.

Hope this may help;

Regards,
VOTIT

Posted on Aug 25, 2008

  • 2 more comments 
  • LORETO LACARON
    LORETO LACARON Aug 25, 2008

    There's a reset procedure for clearing the message.
    Waste Error Reset:
    Unplug Power Cord
    Hold POWER and RESUME buttons
    Plug in Power Cord
    Release buttons
    Open front door of printer
    Hold the CARTRIDGE and RESUME buttons
    Press POWER
    Release all buttons after the beeps
    Press CARTRIDGE once
    Press RESUME

    This should reset it and you should be good to go for a long while.

    Regards,

  • LORETO LACARON
    LORETO LACARON Aug 28, 2008

    Just click below for more information...








    Ink Cartridges Empty
    Ink cartridges empty message



    »
    Color Image Prints in Black and White
    The printer is working, but a color image prints in black and white.



    »
    Wrong Colors
    The printer is working, but the colors on the printed output are not correct.



    »
    Set Up the Printer Hardware
    Remove packing materials, check contents of the box, connect the power cord, set the menus, load paper, and install the print cartridges.



    »
    Colors Bleed into Each Other
    The colors in the printed output bleed together or seem muddy.



    »
    Streaks or Lines in Printed Output
    There are streaks or lines on the printed output that are perpendicular to the direction the paper moved through the printer.



    »
    'Ink Cartridge(s) are Expired' Message ...
    The 'Ink cartridge(s) are expired' message displays on the control panel display. Follow the steps to resolve the issue.



    »
    Check Ink Levels
    Check the estimated ink level in the print cartridges.



    »
    HP Photosmart D7160 Printer: Manuals
    ... HP Customer Care | HP Photosmart D7160 Printer | Product information HP Photosmart D7160 Printer ... HP Photosmart D7160 Printer | Product information HP Photosmart D7160 Printer: Manuals About these files: These manuals are ...







    Regards,

    VOTIT

  • LORETO LACARON
    LORETO LACARON Aug 28, 2008

    The message Ink Cartridges Empty or Black Ink Cartridge Empty appears on the computer. The rest of the message offers various options:



    • Print with black ink only - the printer will replace colors with grayscale

    • Continue with other colors - text and photo quality will differ from those printed when using all cartridges

    • Cancel printing - no option to continue until cartridges are replaced

    In most cases, this message will not appear in the middle of a print job. In the rare case that it does, the print job must be cancelled.

    Solution
    As the printer operates, it moves ink from the ink cartridges into a printhead reservoir. The printer does not deliver a message when an ink cartridge goes empty, because it still has ink in the reservoir. The printer continues printing until the ink level in the reservoir falls to a first trigger point - then a message appears advising the printer owner to Replace Cartridges Soon . At this point, other cartridges that are empty but have not reached the trigger point are also mentioned in the message, to save trips to the retailer. After the first trigger point, the printer can continue printing until ink levels in the reservoir reach a second trigger point. At the second trigger point there is only enough ink left to perform vital servicing tasks, and a new message appears, saying Ink Cartridges Empty . The options offered depend on the usable inks remaining. If no options are offered, the cartridges indicated must be replaced before printing can continue

  • LORETO LACARON
    LORETO LACARON Sep 01, 2008

    Did the solutions from all of us experts solved your problem if
    not then let us know the current updates so all the fixya experts can
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  • HP Master
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