Question about Hitachi 50V500 50 in. HD-Ready LCD Television

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New light engine

How long is it warrantied for ?

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  • Anonymous Mar 26, 2009

    I purchased a 50V500 in October 2004. The 'Red Glow' started appearing a year and a half later and covered the entire screen by the time I got the light engine replaced in November 2006. Hitachi paid for the part. I had to pay for the labor. The 'Blue Haze" started appearing about 3 months ago and now it covers half the screen. The guy who installed my 2nd light engine says he's certain it's the light engine again. I called Hitachi and they said the part is only warranted for 90 days. Rebuilts are $600 and new are $1200. I won't give up until they pay for another light engine.

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About two years ago, I had a small red blur in the middle of the screen. That red blur is now all over my screen. I called Hitachi and they said that there's nothing they can do about it because it's almost 4 years old and the warranty has expired. I called a repair shop and they said that it may be a light engine problem and it will cost about $1300 to repair. Might as well get a new TV for that. I did some research and found out that this is a common problem and that you need to be persisting when calling Hitachi and speak to a supervisor. The supervisor said that if a repair person confirms that it's a light engine problem, that they will send the part FREE OF CHARGE (just gotta pay for labor). They will only send a replacement once.

Posted on Aug 26, 2008

You can edit this letter however you wish....just bear me out....I no longer have a light engine problem Ron Johnson solved my problem...I was now asking how long is the warranty for the new light engine?

Posted on Aug 26, 2008

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