Question about Samsung Office Equipment & Supplies
You have had several excellent solutions brought forward in your premium post, especially to look for little pieces of paper that interfere with the LED lights and the light sensor for that area that sends a paper clear or paper occupied signal to the printer.
When this type of issue arises it is normally after the normal term of life the engineers who designed the printer expect from the printer. Most all rollers have sleeve bearings on either end and these bushings become eccentric vs. round after a predictable amount of print jobs. When these holes do become eccentric one side of the roller turns slightly faster than the other that actually has difficulty keeping up with the other end of the roller. This will cause paper to feed at an angle through the paper path.
Ultimately this leads to a paper jam. Once you begin to have one jam, here and there, you eventually have jams more and more often. When this occurs and actually prior to this series of events, the printer has reached its end of life expectancy. This is a value expressed in pages printed per month or months of service where the engineers expect so many pages per day to be printed. This whole design and life expectancy is exactly the same for copiers and why Xerox, for example, has to come on site at the job or library and do a system overhaul. These overhauls are a replacement of bushings and belts used within the power train.
What this all means is that your printer is either outside its life expectancy and probably its warranty as well.
If you are still in warranty, don't mess around trying to find a band-aid fix for this problem and have it serviced under warranty. You'll receive a refurbished machine in return. This is the best way to proceed. If you are out of warranty and like the machine get a refurbished one.
So, to repeat:
a. Look for small pieces of paper that could be blocking the light sensors and sending a paper jam signal to the printers CPU.
b. If you are out of warranty get a new printer or refurbished one.
c. If you are in warranty get it replaced under warranty for a refurbished model.
Any questions? Please use the comment box below to respond.
Posted on Aug 25, 2008
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Posted on Jan 02, 2017
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