Question about HP Officejet 6310 All-In-One InkJet Printer

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HP 6310 All in one scanning issue

When I press scan on the printer, I am getting back an error message that reads "no scan options-refer to device documents"????

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  • ameima Aug 30, 2008

    We switched to a macintosh and all functions work but the scanner. we get no scan options error. which i believe is a general "software" related error

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Hi 
i just talked with hp,
They suggest i (re) install the right software version
via hp.com 
click on drivers.
type in 6310 <ENTER>
then click on the right model link
then on the right Computersystem/OS
and then you can download
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1120043&lc=en&cc=us&dlc=en&submit.y=12&submit.x=3&lang=en&cc=us

Posted on Aug 30, 2008

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2 Answers

"No Scan Options - Refer


There is a 'white paper' available on HP's website that specifically addresses this error message. I'm providing the link for you that will take you directly to that page:

http://h10025.www1.hp.com/ewfrf/wc/docum...

Please read it and maybe print it out for reference... it explains what you need to do and THE ORDER you need to do it in. This should solve your issue...

Good Luck!

bhupi

Apr 19, 2011 | Office Equipment & Supplies

2 Answers

Can't scan- Refer to device documentation to


Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

May 19, 2010 | HP OfficeJet 6310 All-in-One Printer...

1 Answer

My printer is evidently installed correctly, since I am able to print OK, but I cannot scan, I get an error message when I press start scan and OK - "no scan option", and refer to "device documentation"


on your computer go to hp solution center..
under that go to settings..
then scan button settings..
over there add all options to the right side..
then try..

Oct 22, 2009 | HP Officejet 6310 All-In-One InkJet...

2 Answers

It wont let me scan it says no scan options refer to device documentation to troubleshoot what does that mean?


Hi

NO SCAN OPTIONS message comes when the available scan options in the computer are not detected by the destination list in the printer.
there is a simple a way get it going,
i will tell you how.

1) Open the Hp solution center software
Make sure that the right printer is selectedin the tabs.
2)goto settings
3)goto scan settings
4)goto scan to option
5)there you need to transfer the contents from the available list to the front panel destination list.
try scanning now and it should work fine.


Thanks

Aug 07, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

I try to scan a picture and I get meesage refer


Just try pressing copy see what happens.
Make sure you havbe a direct connection no network involved
At which place are you reading this message at the computer or at the printer
Since you are not clear I have to ask these boggus questions

Jul 31, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

I have a hp 6310v on a wireless network. It


refer to hp.com then on the search box type: no scan options. there is a step by step methods there that you can perform.

Mar 05, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Scanner problem again -- HELP! junk 'solution' given


try to install and run scan diagnostic utility found here ftp://ftp.hp.com/pub/softlib/software8/COL17048/oj-45265-1/ScanDiagnosticUtility_ver_1.5.exe

Jun 20, 2008 | HP Officejet 6310 All-In-One InkJet...

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